Job Overview:Patriot Mobile is seeking a hands-on Director of Product Development to lead the strategy, development, launch, and ongoing performance of its device offerings, accessories, insurance and device protection products, financing options, and other value-added products and services. This leader will identify and deliver offerings that meet members' needs, strengthen retention, and generate profitable growth while supporting Patriot Mobile's mission.
The ideal candidate combines sound business judgment and financial discipline with strong execution, effective partner management, and personal accountability. This role owns the product lifecycle, from evaluating opportunities and negotiating partner terms to coordinating launches, monitoring performance, and improving offerings. The Director also oversees fulfillment, ensuring reliable inventory management, timely delivery, and a positive member experience.
Essential Functions and Responsibilities- Manage the product lifecycle from research and business case development through launch, improvement, transition, and retirement.
- Prioritize offerings based on member needs, market opportunities, profitability, available resources, and company objectives. Define owners, milestones, and measurable outcomes.
- Develop product recommendations supported by pricing analysis, competitive comparisons, demand forecasts, projected margins, implementation and operating costs, inventory and capital requirements, risk assessments, and contingency plans.
- Partner with Finance to evaluate promotional pricing, vendor costs, and actual performance against projections. Recommend adjustments that increase adoption while protecting margins.
- Coordinate launch readiness across Technology, Marketing, Sales, Member Services, Finance, Legal, and Operations, including systems, billing, training, member communications, support procedures, and reporting.
- Manage vendor and partner relationships, commercial terms, service expectations, renewals, and product changes. Establish primary and backup contacts and ensure timely responses.
- Track deadlines, contractual obligations, dependencies, and partner changes. Document decisions and handoffs, verify follow-through, and escalate material risks or unresolved issues with an impact assessment and recommended action.
- Plan product transitions to address member communications, required authorizations, billing accuracy, continuity of service or coverage, and support needs.
- Work with Finance and Legal to confirm program requirements, licensing, state availability, and partner obligations before implementation.
- Partner with Accounting to verify settlements, resolve payment discrepancies, and address outstanding balances or account issues that could disrupt product availability.
- Oversee product development staff and fulfillment operations, including staffing, inventory coordination, order processing, shipping accuracy, and service levels. Maintain coverage and transition plans for critical positions.
- Perform other duties as assigned.
Required Knowledge/Skills/Abilities:- Knowledge of product lifecycle management, from research and business case development through launch, optimization, transition, and retirement, including skill in building roadmaps with clear priorities, owners, and measurable outcomes.
- Strong financial acumen, with the ability to build business cases and manage pricing, margin, forecasting, and product economics in partnership with Finance.
- Ability to lead cross-functional teams and product launches without direct authority, and to verify follow-through across departments.
- Skill in managing vendor and partner relationships, including negotiating commercial terms, managing renewals, and resolving performance issues.
- Ability to anticipate risks, track dependencies and obligations, and escalate concerns early with an impact assessment and recommended action.
- Ability to plan product changes that protect the member experience, and to use performance reporting to identify problems and drive corrective action.
- Strong communication, documentation, and decision-making skills, with proficiency in product management and analytics tools.
Education and Experience:- Bachelor'sdegree andatleastsevenyearsofexperienceinproduct
- Proventrackrecordinbringingsuccessful productsto
- Superior communication skills both in verbal and written
- Excellentpeopleskillstoprovidedirectionandcooperationtobringnewproductsandservicesto
- ProficiencyinMicrosoftOfficePCSkillswiththeabilitytonavigatemultiplesystems.
Physical Requirements:Must be able to sit or stand for long periods of time.
Must be able to work in a variety of spaces to include cubicle, counter, and or desk areas.
Must be able to lift and move items up to 25 pounds.
