Director of Pool & Beach

Proper Hospitality

• $100K — $120K *
Miami Beach, FL 33139In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Hospitality Management or related field preferred.
  • 5+ years of leadership experience in luxury hospitality, resort pool/beach operations, or F&B management.
  • Experience managing large teams in high-volume guest environments.
  • Strong understanding of pool safety and outdoor operational logistics.
  • CPR or Lifeguard certification preferred.

Responsibilities

  • Direct daily operations of pool deck, beach, cabana program, and F&B service.
  • Develop strategies and SOPs to enhance guest experience and efficiency.
  • Ensure cleanliness, safety, and ambiance across all pool and beach areas.
  • Lead seasonal programming and guest engagement initiatives.
  • Serve as the primary ambassador for Proper Hospitality's service ethos.

Benefits

  • Leadership and team development opportunities.
  • A culture focused on accountability and continuous improvement.
  • Engagement in creative event programming and brand partnerships.
  • Compliance training for safety and risk management.
  • Professional development through ongoing training and performance programs.
Full Job Description
Essential Job Duties and Responsibilities

Strategic Operations Leadership

  • Direct all daily operations of the pool deck, beach, cabana program, towel operations, and integrated pool/beach F&B service.
  • Develop operational strategies, SOPs, and service flows that elevate the Shelborne guest experience and maximize efficiency.
  • Ensure cleanliness, organization, ambiance, and safety across all pool and beach zones.
  • Partner with Engineering to maintain water quality, equipment functionality, and safe facility conditions.
  • Lead execution of seasonal programming, activations, and experience enhancements that drive guest engagement and revenue.

Team Leadership & Talent Development

  • Provide leadership and oversight for Pool & Beach Managers, Supervisors, Attendants, Hosts, Servers, Bartenders, and all service teams.
  • Implement onboarding, ongoing training, and performance development programs to ensure Proper service standards are consistently met.
  • Foster a culture of hospitality, accountability, teamwork, and continuous improvement.
  • Oversee workforce planning, scheduling, and staffing models based on forecasted business levels, weather, and special events.

Guest Experience & Brand Standards

  • Serve as the primary ambassador for Proper Hospitality's service ethos within the pool and beach environment.
  • Evaluate guest touchpoints-cabana amenities, chair service, beverage delivery, activations-to ensure seamless, anticipatory service.
  • Resolve complex guest concerns with professionalism, empathy, and urgency.
  • Use guest feedback, surveys, and service analytics to drive continuous improvement in offerings and service delivery.

Beverage & F&B Program Oversight

  • Ensure beverage service meets brand standards for quality, presentation, consistency, and regulatory compliance.
  • Support training for bartenders and servers in mixology basics, beverage knowledge, seasonal menus, and responsible alcohol service.
  • Oversee implementation of promotions, signature drinks, and revenue-generating beverage experiences designed for outdoor service.

Financial Management & Revenue Optimization

  • Develop and manage operational budgets for Pool & Beach, including labor, supplies, beverage costs, amenities, and capital needs.
  • Oversee cabana/daybed rental program, premium experiences, and F&B revenue channels to maximize profitability.
  • Analyze KPIs such as revenue per chair, COGS, labor efficiency, and guest satisfaction scores to inform strategic decisions.
  • Identify opportunities for cost controls, operational efficiencies, and incremental revenue streams.

Safety, Compliance & Risk Management

  • Ensure compliance with all local, state, and federal regulations governing pool operations, beach safety, and alcohol service.
  • Oversee training for water safety, CPR, emergency procedures, hazard prevention, and incident reporting.
  • Conduct regular audits of safety equipment, walkways, water conditions, and service areas.
  • Manage chemical handling protocols and ensure proper oversight by trained personnel.

Inventory, Equipment & Asset Management

  • Oversee inventory and procurement of towels, amenities, beverage stock, cabana supplies, and outdoor equipment.
  • Maintain accurate inventory tracking systems to reduce loss, waste, and over-ordering.
  • Ensure all furniture, umbrellas, cabanas, and service equipment are in excellent working condition, coordinating repairs or replacements as needed.

Marketing, Events & Brand Partnership Support

  • Collaborate with Marketing to promote pool & beach experiences, premium services, activations, and signature beverage offerings.
  • Support execution of private events, brand collaborations, and seasonal programming.
  • Contribute to the development of content and marketing assets that highlight the energy and lifestyle of the pool and beach venues.


Education and/or Experience

  • Bachelor's degree in Hospitality Management or related field preferred.
  • 5+ years of leadership experience in luxury hospitality, resort pool/beach operations, F&B management, or lifestyle venue operations.
  • Experience managing large teams in high-volume guest environments.
  • Strong understanding of pool safety, outdoor operational logistics, premium service experiences, and beverage operations.
  • CPR or Lifeguard certification preferred; additional safety certifications a plus.


Skills / Specialized Knowledge

  • Exceptional leadership, communication, and team-building skills.
  • Strong background in luxury guest service and experiential hospitality.
  • Expertise in operational planning, financial management, and KPI analysis.
  • Knowledge of beverage operations, outdoor dining service, and mixology fundamentals.
  • Ability to thrive in dynamic outdoor environments and adapt to weather or operational changes.
  • High degree of organization, time management, and attention to detail.
  • Proficiency in Microsoft Office Suite, POS, inventory systems, and guest-service platforms.


Physical Demands

  • Ability to stand or walk for extended periods during shifts.
  • Ability to lift up to 25 pounds (e.g., boxes of supplies, inventory, or equipment).
  • Occasional bending, stooping, and reaching to perform tasks or manage inventory.
  • Ability to work flexible hours, including evenings, weekends, and holidays, depending on operational needs.

* Ladders Estimates

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