Role Overview:
The Director of Payment Operations will oversee the entire payment operations function, ensuring efficient, secure, and compliant payment processing. This role requires a strategic leader with a deep understanding of payment systems, financial operations, and regulatory requirements. The ideal candidate will have a proven track record in managing payment operations, a passion for innovation, and a commitment to excellence.
Key Responsibilities:
- Leadership and Strategy:
- Develop and execute a strategic vision for the payment operations team.
- Lead, mentor, and manage a team of payment operations professionals.
- Foster a culture of continuous improvement and operational excellence.
- Compliance and Risk Management:
- Ensure compliance with all relevant regulatory requirements and industry standards.
- Develop and maintain policies and procedures to mitigate risk of onboarding new customers and ensure the security of payment operations.
- Collaborate with internal and external auditors to ensure compliance and address any issues.
- Manage Payment Operations:
- Address and resolve payment-related issues and inquiries from internal and external stakeholders.
- Provide training to internal teams to reduce or eliminate escalations
- Provide input to Product development to reduce or eliminate escalations
- Monitor key performance indicators (KPIs) and prepare regular reports for senior management
- Stakeholder Collaboration:
- Work closely with cross-functional teams, including finance, IT, customer service, and legal to ensure smooth Payment operations
- Liaise with external partners including Payment processors, Software partners, Banks, to ensure seamless payment operations.
Qualifications:
- Bachelor's degree in Finance, Business Administration, or a related field; MBA or relevant advanced degree preferred.
- 7+ years of experience in payment operations, with at least 3 years in a leadership role.
- Deep understanding of payment processing systems, financial operations, and regulatory requirements.
- Strong analytical and problem-solving skills.
- Excellent leadership and team management abilities.
- Proven ability to drive process improvements and operational efficiency.
- Exceptional communication and interpersonal skills.
- Experience in the technology or software industry is a plus.
Zenoti Pay Range
$160,000-$200,000 USD
