Who We NeedWe are looking for a Director of Partner Implementation to build and lead the team, infrastructure and operating model that enable leading accounting and consulting firms to deliver Rillet-quality implementations at scale. You will oversee and own the entire partner implementation ecosystem and the Partner Implementation Managers who train, certify and oversee each partner. This is an opportunity to shape how Rillet scales through partners. The ideal candidate has led a partner, channel or SI ecosystem implementing finance or accounting software, thrives in fast-paced environments, and enjoys building systems and developing managers.
This role reports to the VP Solutions, with a dotted line to the Head of Partnerships.
We're primarily looking for teammates who are based near our New York City, San Francisco or Chicago offices, or open to relocating. For this role, we're also open to remote candidates based anywhere in the United States. Our hybrid schedule brings office-based team members together in person on Tuesdays and Thursdays, plus one additional flexible day each week. Some roles may spend more time in the office depending on the needs of the team.
What You'll Do- Own partner relationships. Oversee every implementation partner, running business reviews with partner leadership on capacity, pipeline, quality and growth.
- Lead and scale the team. Hire, coach and develop the Partner Implementation Managers, and grow the team as partner volume increases.
- Raise the quality bar. Define what Rillet-quality delivery means for partner-led work and run project health reviews.
- Train and certify partners. Own the curriculum, readiness bar and onboarding playbook that take new partners from kickoff to independence.
- Solve what isn't working. Own the escalation path for platform, data and configuration issues, and turn recurring problems into better documentation, training, tooling and product feedback.
- Build the operating rhythm. Run weekly team reviews, monthly partner reviews and quarterly business reviews with the VP Solutions, and report the metrics that show the program is healthy.
- Build to scale. Maintain the playbooks and tooling that let the program grow without you in every room.
- Lead across Rillet. Partner with every function to make our partners, and our team, successful.
Who We're Looking For- A track record building and running partner, channel or SI programs, ideally for ERP or other finance software
- Experience hiring, developing and leading a team of managers, with a record of building high-performing teams
- Strong relationships with, or the ability to quickly build them with, accounting and consulting firm leadership, plus comfort leading through influence
- Implementation depth to judge quality and troubleshoot partner work hands-on
- A builder's instinct for systems over one-off projects: playbooks, cadences and tools that scale
- A fast-moving style, with a sharp eye for detail and energy for startup pace
- Strong organization to juggle multiple partners and priorities, and clear communication across technical teams, non-technical teams and executives
- Experience with ERP systems such as NetSuite, SAP, QuickBooks, Sage or Oracle, and with SaaS revenue recognition and ASC 606, is a strong plus
The expected OTE range for this role is
$220,000-$250,000 in New York City and San Francisco. Final compensation within this range will depend on factors including skills, experience, qualifications, and the scope of the role. This role is also eligible for equity and benefits.
Note: All official Rillet recruiting communications will come from an [redacted].com email address. If you're contacted from another domain, please disregard the message and report it as spam
Life at Rillet- Grow with us. Take meaningful ownership, expand your scope, and make an impact as Rillet scales.
- Competitive pay and meaningful equity. Be rewarded for the value you help create.
- Benefits that support you. We offer competitive benefits designed to support your health, wellbeing, time away from work, family, and long-term financial goals.
- Better together. We value collaboration, connection, and spending meaningful time together as a team. We regularly create opportunities to connect through team meals, events, and company gatherings.
