5-7 years of experience in multi-unit operations management
Proven track record of achieving EBITDA targets
Strong leadership skills with a focus on team development
Ability to analyze financial and operational data
Experience in driving customer service excellence
Knowledge of local, state, and federal regulations
Effective communication skills for executive presentations
Responsibilities
Lead and develop a team of District Managers and General Managers
Drive operational excellence through high field visibility and coaching
Ensure positive team member engagement and retention
Analyze customer service metrics to enhance guest experience
Identify operational gaps and implement action plans
Hold District Managers accountable for performance and execution
Maintain compliance with safety and sanitation standards
Benefits
High field visibility with a focus on leadership development
Opportunity to work closely with executive leadership
Strategic role with significant impact on business outcomes
Emphasis on team culture and engagement
Access to professional development and succession planning programs
Full Job Description
Here's what's on the menu AKA the Essential Functions:
Leader of Leaders; responsible for delivering annual budget and achieving EBITDA targets.
Driving results is a top focus by developing and growing the team and elevating execution of operational processes and standards.
Relentless focus to achieve & maintain operational excellence, through high field visibility, coaching and leadership with District Managers and General managers in your respective region.
High field visibility: 80%+ of the time to be spent in the field, leading & developing the team. Is strategic with calendar planning of field visits to coach on the business during various dayparts and days of week.
Ensure all Districts/Restaurants are focused on building the team and our culture, leading the team of District Managers to drive positive team member engagement and retention.
Drive excellent customer service ensuring our guest experience is consistently above standard, seeks to understand trends in our customer service metrics and is proactive to reinforce processes and execution.
Identify and diagnose ongoing operational gaps in districts & restaurants; develop formal action plans to resolve gaps. Focuses on the root cause and works with their team & functional partners to address the gaps.
Hold District Manager accountable for executing action plans, tracking progress, and promoting a sense of urgency to uphold Operations execution that enables sales growth and profitability.
Development of talent: Enforce systems and processes that drive effective hiring, training, retention, and development, including succession planning for DM/GM roles, performance appraisals, and monthly feedback with a focus on their development.
Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
Review key financial variables daily. Analyze and track key financial/operational data to derive meaningful business insights. Develop executive presentations and present key trends and results to the VP of Operations. Present financial/operational weekly updates during DM & GM meetings. Ensure restaurants meet the operating plan through the use of P&L reviews and quarterly business reviews.
Ensure that labor standards are followed in all restaurants.
Ensures scheduling guidelines are executed with the goal of investing in labor to grow our business and looks to reduce/eliminate inefficiencies.
Ensure all the restaurants in your region comply with local, state, and federal regulations & OSHA guidelines.
Ensure that safety is always maintained as a priority, including but not limited to food preparation, employee hygiene, temperature checks, and employee work behaviors.
Ensure that food quality is maintained in accordance with company standards by effectively managing the following: food ordering, storage, and rotation, preparation, presentation, and holding times.
Ensure that the maintenance of all store facilities and equipment are properly maintained by training store management and working in conjunction with the Facilities Department and approved vendors.
Frequent exposure to the executive leadership team. Key strategic role in the organization.
