5+ years of senior management experience in ramp operations with both wide-body and narrow-body handling.
5+ years of senior management oversight of at least 50 operations staff, including managers and administrators.
5+ years of senior management experience in large warehouse operations, covering cargo handling and logistics processes.
5+ years experience in overseeing security, safety, training, and quality assurance, with hands-on competency in government compliance response.
Responsibilities
Oversee ongoing operations and revenue-generating activities across multiple business lines.
Establish and implement training programs to enhance operational performance and career development.
Lead, coach, and mentor General Managers to achieve their operational goals.
Analyze performance deviations at stations and assist in developing actionable plans with GMs and Regional Managers.
Administer bi-weekly conference calls and facilitate safety discussions.
Ensure compliance with WFS protocols to maintain safety and operational excellence.
Collaborate with headquarters to represent operational perspectives and support ad-hoc projects.
Benefits
Access your pay in advance through the DailyPay app.
Recognition rewards through the Awardco platform, including gift cards.
Health care options available for both full and part-time employees.
Employee perks such as travel discounts, pet insurance, and shopping discounts.
Wellness programs aimed at improving employee health and well-being.
401k program to help employees invest in their future.
Opportunities for internal mobility and career advancement.
Full Job Description
Job Summary
To be the best, our teams of cargo, passenger and ramp handling experts in more than 175 major airport locations in over 22 countries on five continents know they have to perform to the highest level for our customers every single day, and they do. Our business is built on working closely with every customer, on understanding the requirements of their business, and ensuring we not only meet their expectations but also use our knowledge and expertise to find ways to help them grow.
Responsibilities
Responsible for the on-going operation and revenue generating activities of various lines of business.
This position will supervise the establishment and implementation of training programs directed at successful operational performance and operational career development, and the security of facilities, equipment, personnel, information and inventory.
Effectively lead / coach / mentor GMs to success.
Identify stations that are deviating from plan and assist GM and Regional Managers in developing and executing action plans. Develop and maintain dashboards and KPIs to keep leadership informed of financial and operational performance.
Ability to administer / lead bi-weekly conference calls & originate safety topic discussion matter.
Enforce all WFS protocols and procedures to ensure that WFS continuously provides the highest level of Safety, Service and Operational abilities at all times.
Work with all other HDQ organizations to ensure the Operations point of view is represented. Support ad-hoc projects as needed.
Minimum Requirements
At least 5 years Sr mgmt. oversight of large ramp ops (Wide-body & Narrow-body ramp handling experience required).
At least 5 years Sr mgmt. oversight of at least 50 Ops staff including Leadership, Admin & daily interaction with GSE MX mgmt.
At least 5 years Sr mgmt. oversight of large warehouse operations (including build/break of domestic & Int'l cargo & truck load / unload Ops).
At least 5 years Sr mgmt. oversight of Security, Safety, Training, QA, including hands-on experience writing responses to government agencies.
Preferred Skills
Master's degree (M.A.) preferred, not required.
Ability to read, write, fluently speak and understand the English language; Spanish is a plus.
Firm understanding and usage of Anaplan or equivalent software, ability to read and understand P&Ls, create or edit station budgets.
Must have a strong use of computer-based applications including MS Word, Excel, PowerPoint, as well as ability to learn and use web-based programs for day to day management functions.
Physical Requirements/Working Conditions
Remain in a stationary position 50% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
Walk short distances.
Reach above and/or below shoulder.
Handle/grasp documents or office equipment.
Sit and/or stand for short or extended periods of time.
Lift/carry/move objects, files and documents up to 10 pounds.
Work in an office environment using standard office equipment.
Talk, listen, and speak clearly on telephone.
Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Perks & Benefits
Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
