7-10 years of senior-level operational leadership experience in a multi-program environment.
Proven track record in building and scaling systems and performance measures.
Strong strategic thinking with the ability to execute organizational vision.
Excellent judgment and problem-solving skills.
Strong communication and facilitation abilities for team alignment and change management.
Commitment to equity and mission-driven work.
Experience in nonprofit, housing, behavioral health, or human services settings preferred.
Responsibilities
Lead day-to-day operations across programs and shared services.
Translate organizational strategy into actionable operational priorities.
Design and improve systems and workflows for efficiency and accountability.
Ensure coordination across housing, employment, clinical, and program areas.
Establish and analyze operational goals and performance indicators.
Oversee resource allocation to align staff and financial resources with priorities.
Lead compliance and regulatory efforts, including audits and funding obligations.
Supervise and develop staff, fostering a culture of accountability and improvement.
Prepare and present operational updates to executive leadership and the Board.
Build relationships with community partners and external stakeholders.
Benefits
Comprehensive medical, dental, and vision insurance.
Paid time off and holidays.
Employer-provided benefits in accordance with agency policy.
Full Job Description
Position Summary:
The Director of Operations provides strategic and operational leadership across WELD, ensuring that organizational priorities are translated into clear plans, aligned systems, and effective execution. This role is responsible for strengthening internal infrastructure, improving cross-functional coordination, and supporting a high-performing, accountable organization. The Director of Operations partners closely with executive leadership to ensure day-to-day operations support long-term organizational goals.
Key Responsibilities:
Provide leadership and oversight of day-to-day operations across programs, s
About WELD hared services, and key cross-functional initiatives.
Translate organizational strategy into operational priorities, implementation plans, and measurable outcomes.
Design, implement, and continuously improve systems, workflows, and internal processes that strengthen efficiency, accountability, and service delivery.
Ensure strong coordination and alignment across housing, employment, clinical, and other program areas.
Establish, monitor, and analyze operational goals, performance indicators, and organizational risk areas to support informed decision-making.
Oversee operational planning and resource allocation to ensure staff time, organizational capacity, and financial resources are aligned with priorities.
Lead efforts related to compliance, reporting, audit readiness, and regulatory requirements, including WAQRR, Medicaid, HUD, contracts, and other funding obligations.
Supervise, coach, and develop staff while fostering a culture of accountability, communication, and continuous improvement.
Prepare and present clear operational updates, recommendations, and performance reporting to executive leadership and the Board.
Build and maintain effective relationships with community partners, contractors, funders, and other external stakeholders.
Qualifications:
Oversee facilities across our housing portfolio and resource center, ensuring safe, compliant, and well-maintained environments, while also managing organizational insurance coverage and risk mitigation
Demonstrated senior-level operational leadership experience in a complex, multi-program environment.
Proven ability to build, strengthen, and scale systems, processes, and performance measures.
Strong strategic thinking skills with the ability to translate vision into practical execution.
Excellent judgment, decision-making, and problem-solving abilities.
Strong communication and facilitation skills, with the ability to align teams and navigate change effectively.
Ability to lead with consistency, professionalism, and sound judgment in a dynamic environment.
Commitment to equity, accountability, and mission-driven work.
Experience in nonprofit, housing, behavioral health, reentry, or human services settings preferred.
Compensation and Benefits
Salary range: $107,000 to $130,000 annually, depending on experience and qualifications.
WELD offers a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, holidays, and other employer-provided benefits in accordance with agency policy.
