Director of Operations in the Metro Detroit area.Overall PurposeDirect and manage the implementation of business guidelines, strategies, policies, and operations ensuring peak performance within a specific region
Ensure financial, sales, and operational targets/KPI are met
Creates, supports, and demonstrates commitment to the company Quality Policies & QMS
Reports toGeneral Manager
ResponsibilitiesClient relationship & Business development- Maintain and develop solid relationships with key contacts at anchor and OEM accounts
- Ensuring clear and transparent communication to the client with frequent and scheduled in-person meetings
- Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
- Monitoring competition (services, prices...) at regional level
- Assist Sales with bringing on new business opportunities (hunting)
Operations- Review working practices to ascertain if it is successful and if not, devise an alternative
- Frequent site visits/audits to ensure high level performance and customer satisfaction
- Motivate teams and organize appropriate training
- Ensure compliance with established KPI
- Ensuring continuous improvement to optimize services provided and region efficiency
- Demonstrates commitment to reduce the risk of workplace accidents
- Must comply with local and company Health & Safety legislation, laws, and policies
Organization & management- Ensuring asset and staff availability throughout region for maximum performance
- Promote positive changes throughout organization
- Develop new processes and procedures that improve services while controlling costs
- Provide links between various departments including management
- Direct/manage recruiting to maintain staffing levels and performance considering turnover and new business
- Key contributor to company policies, systems, processes, strategies, budgets/forecast, and KPI
Technical - Analyzing technical requirements for customers' jobs/missions (existing or upcoming)
- Pulling technical resources when needed to anticipate and fully address client needs
- Provide technical support and advice to customers and operations teams
- Support development of technical expertise at regional level
Knowledge, skills, abilitiesHard Skills- Full proficiency in local language
- Proficiency in English
- Computer skills - Microsoft Office (basic Microsoft Excel proficiency) and Outlook
- Work Instruction Writing
Values & Attitudes- Global team spirit
- Team player
- Caring for people
- Open-minded
- Excellence
- Reactive
- Resilient to pressure
- Rigorous
- Customer focus
- Client oriented
- Reliable & trustworthy
- Flexible
- Initiative
- Autonomous
- Innovative
- Daring
Work experienceOverall recommendations
- 7+ years of work experience in automotive and/or manufacturing
- Operational/Quality background with overview capabilities
- Management responsibilities (operational and HR)
- Exposure to client relationship
Education backgroundOverall recommendations
- 4-year degree in Business/ Management or related field
