5-7 years of experience in clinic management or operations
Strong understanding of ABA and Wayne County Medicaid
Proven track record in managing administrative workflows and intake systems
Experience in leading new clinic launches and market expansion
Excellent communication skills for building trust and alignment across teams
Responsibilities
Oversee daily clinic operations and manage budget performance
Lead and develop Clinic Coordinators and administrative staff
Own the local intake process and monitor growth metrics
Monitor key operational metrics and implement efficiency solutions
Manage oversight of Wayne County Medicaid Contract to ensure compliance
Benefits
Opportunity for professional growth and development
Engagement in community relationship building
Hands-on leadership role with direct impact on service delivery
Supportive work environment focused on operational excellence
Involvement in strategic decision-making for clinic expansion
Full Job Description
Position: Director of Operations
Location: On-site in Sterling Heights, MI
Position Summary
Early Autism Services is seeking a strategic Director of Operations to drive operational excellence, scalability, and growth across our clinics in Michigan. In this onsite, field-based leadership role, you will oversee clinic performance, manage administrative teams, and ensure the consistent execution of workflows. This position is ideal for a data-driven leader who excels at building systems, coaching teams, and fostering community relationships to support market expansion and maintain high service delivery standards.
Key Responsibilities
Strategic & Operational Leadership: Oversee daily and weekly clinic operations, managing budget performance (including revenue and cost drivers) and ensuring cross-functional alignment. Serve as the primary escalation point for operational, staff, and client concerns to ensure timely resolution.
Team Development & Coaching: Lead and develop Clinic Coordinators and administrative staff. Establish clear accountability structures and provide ongoing coaching and training to strengthen leadership capability and ensure consistent execution of daily tasks.
Intake, Launch & Growth: Own the full local intake process-from new client inquiries to service coordination-and monitor intake metrics to identify growth barriers. Coordinate new clinic launches and build referral networks within the community to sustain long-term market presence.
Performance Management: Monitor key operational metrics such as clinic hours, utilization, and cancellations. Implement scalable solutions to improve efficiency and maintain accurate reporting tools to provide leadership with insights for business planning.
Insurance Oversight: Manage day to day oversight of Wayne County Medicaid Contract and ensure Early Autism Services successfully delivers care in accordance with contract and clinical standards
Ideal Candidate Profile
Aba and Wayne County Medicaid understanding (preferred)
Experienced Operator: Proven success in clinic management, administrative workflows, and managing intake systems.
Growth-Oriented Leader: Ability to lead through systems and measurable outcomes, with specific experience supporting new clinic launches and market expansion.
Strong Communicator: Capable of building trust, transparency, and alignment across clinical and administrative teams.
Field-Focused: Highly organized, proactive, and committed to onsite, field-based leadership, including regular weekly or bi-weekly clinic visits and walkthroughs.
