5+ years of progressive restaurant leadership experience
Successful General Manager and multi-unit leadership experience
Strong understanding of restaurant P&Ls and unit economics
Demonstrated success improving sales, labor, food cost and profitability
A track record of developing strong restaurant leaders
Strong judgment, communication and problem-solving skills
Comfort operating in an entrepreneurial, fast-moving environment
Willingness to travel regularly among restaurant locations
Responsibilities
Oversee overall performance of restaurants, focusing on sales, labor, food cost, profitability, and guest experience
Coach and develop General Managers and field leaders
Build accountability and stronger operating discipline across locations
Review P&Ls and operating data to identify opportunities and drive corrective action
Improve consistency in service, food quality, staffing, safety, and operational standards
Strengthen systems, SOPs, and management practices as the company grows
Translate company strategy into clear restaurant-level execution
Provide the CEO with reliable visibility into restaurant performance
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
Referral program
Employee discount
Paid training
Mileage reimbursement
Full Job Description
Director of Operations
The Skinny Pancake
Reports to: CEO
We are looking for an experienced Director of Operations to lead restaurant performance, develop strong leaders and help us build a more consistent, profitable and scalable operation.
This is a strategic and hands-on role. You will partner closely with the CEO while spending significant time in our restaurants-coaching leaders, solving problems and making sure company priorities translate into strong execution.
This is not a desk job. We are looking for someone who understands what is happening in the restaurants and knows how to turn that insight into better performance. What You'll Own
Overall performance of our restaurants, including sales, labor, food cost, profitability and guest experience
Coaching and developing General Managers and field leaders
Building accountability and stronger operating discipline across locations
Reviewing P&Ls and operating data, identifying opportunities and driving corrective action
Improving consistency in service, food quality, staffing, safety and operational standards
Strengthening systems, SOPs and management practices as the company grows
Translating company strategy into clear restaurant-level execution
Providing the CEO with reliable visibility into restaurant performance
What Success Looks Like
You'll know you're succeeding when:
Restaurants are consistently meeting or improving financial and operating goals
General Managers understand their businesses and take ownership of results
Guest experience and operational consistency improve
Leadership retention and bench strength get stronger
Underperforming restaurants have clear plans and measurable progress
Company initiatives move from discussion to execution
What We're Looking For
5+ years of progressive restaurant leadership experience
Successful General Manager and multi-unit leadership experience
Strong understanding of restaurant P&Ls and unit economics
Demonstrated success improving sales, labor, food cost and profitability
A track record of developing strong restaurant leaders
Strong judgment, communication and problem-solving skills
Comfort operating in an entrepreneurial, fast-moving environment
Willingness to travel regularly among restaurant locations
You should be equally comfortable reviewing a P&L, coaching a GM and walking a restaurant during service.
If you enjoy building strong teams, improving businesses and creating accountability without unnecessary bureaucracy, we'd like to meet you.
