Bachelor's degree and 5+ years of hotel experience
Preferred prior role as a Director of Conference Services
Strong quantitative and communication skills
Advanced Excel and PowerPoint skills
Proactive attitude towards business changes
High standards of integrity and ethical behavior
Exceptional customer service skills
Responsibilities
Plan and oversee activities of Conference Planning Managers, AV Manager, and Administrative Assistant
Ensure adherence to procedures and guidelines set by management
Anticipate needs and forecast departmental results
Establish rapport with outside service providers
Forecast revenues and payroll for the department
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Full Job Description
Salary: $105000- $110000 / year
Other Forms of Compensation: bonus
Job Summary
Working as a Director of Conference Services, you are responsible for Guest Services for a Conference Center. You will manage a team of coordinators and receptionists. You will be responsible for ensuring guest's needs are met with high level of customer services. Additionally, you will be responsible for the following:
Key Responsibilities:
Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above
Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management
Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department
Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department
Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis
Preferred Qualifications:
Bachelor's degree and a minimum of five years hotel experience
Previous experience as hotel Director of Conference Services preferred
Superior quantitative, oral and written communications and problem-solving/strategizing skills
Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
Proactive mindset to anticipate and support changes in our business
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional customer service abilities
Apply to Rapport today!
Associates in Rapport are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Rapport a specialized division of FLIK Hospitality Group
About Compass
Compass is a real estate technology company that provides an online platform for buying, selling, and renting real estate properties. The company was founded in 2012 by Ori Allon and Robert Reffkin and is headquartered in New York City. Compass has raised over $1.5 billion in funding and has expanded to over 350 offices in the United States, Canada, and Europe. The company's platform uses artificial intelligence and machine learning to help real estate agents better serve their clients and streamline the buying and selling process. Compass has been recognized as one of the fastest-growing real estate companies in the world and has received numerous awards for its innovative technology and exceptional customer service.
