About the RoleTensec is moving from three markets to many, and the operational backbone that holds this together needs to be built now - by someone who understands all of the moving parts at once. As Director of Operations, you will own the infrastructure that lets Tensec scale without breaking: the treasury backend that powers real-time money movement, the AI-assisted compliance and onboarding flows, the US market buildout, and the cross-functional operational machine that keeps every corridor running on time and on spec.
This is not a process-management or project-coordination role. You will be the first point of contact for day-to-day operational, legal, and cross-functional questions from the COO, CPO, and senior managers. You own the operational capability - not just the reporting layer above it.
What You'll Do- Operational Leadership: Serve as the first point of contact for day-to-day operational and cross-functional questions from the COO, CPO, and senior management teams; own the COO-level operational machine.
- Advise the product team on operational and legal requirements for the client onboarding experience; coordinate legal review of onboarding flows and ensure the backend operations organization can deliver what the frontend promises
- Ensure the operations organization provides the support the PMO function requires to execute cross-functional initiatives
- As Tensec's operations become increasingly AI-assisted, ensure the operational tools your teams rely on are deployed responsibly and that AI-generated outputs are used appropriately across client-facing and internal workflows
- Treasury Backend Infrastructure: Build the proprietary orchestration layer that sits above Tensec's existing vendor infrastructure, giving Tensec the flexibility to operate across any rail and in any market on its own terms
- Manage and expand the vendor network, including existing infrastructure partners powering Asia and EU corridors; evaluate, negotiate, and onboard new partners as Tensec enters additional markets
- Work with engineering and product to develop and continuously improve the orchestration technology that makes Tensec's treasury function intelligent, automated, and scalable across all corridors
- Advise on the requirements for the risk framework governing treasury operations, ensuring the infrastructure you build is designed to support risk program ownership rather than replace it
- US Market Buildout: Own the operational and legal groundwork for existing licenses and partnerships, and US market entry, targeted for H2 2026; identify and manage the regulatory, banking, and operational dependencies that make a US launch clean and defensible
- Monitor and advise on the AI governance requirements that will apply to Tensec's US operations and ensure US market entry accounts for emerging AI transparency and accountability obligations
- Build and maintain operational dashboards, playbooks, and escalation paths that give leadership real-time visibility into cross-market operational health
- Serve as the internal resource for People & HR matters across all three jurisdictions in coordination with the COO
What We're Looking For- 8+ years in operations, treasury operations, or financial infrastructure roles - preferably in fintech, payments, or a regulated financial services company operating across multiple jurisdictions
- A builder mindset: you think about what the function looks like at ten times the current complexity before you design it for today
- Intellectually honest and relentlessly curious; comfortable becoming the expert fastest and bringing others along with you
- High agency - you take ownership of outcomes, not just tasks; when something is unclear, you clarify it; when something is broken, you fix it
- Comfortable with multi-jurisdictional operations: trade finance structures, AI-governed treasury systems, and cross-border regulatory complexity are familiar territory
- Fluent in English; Spanish or Portuguese a meaningful plus given our Brazil and Mexico operations
- Based in New York, NY or Miami, FL; ability to travel
- Experience at a cross-border payments company, FX platform, or trade finance firm with operations in Latin America
- Familiarity with AI compliance review tools, treasury automation platforms, or orchestration infrastructure in financial services
- Exposure to US financial licensing, MSB registration, or state-level money transmitter requirements
- To Thrive in This Role, You Have:
- Genuine fluency in how cross-border trade, treasury, and FX infrastructure actually work - not just what the pitch deck says
- High agency - when something is unclear or broken across operations, you fix it without waiting for a playbook; you own outcomes, not job descriptions
- A systems thinker who designs for scale: you think about what the operational machine looks like at ten times complexity before building it for today
What You'll Learn- How to build a cross-border FX and treasury infrastructure that runs across multiple jurisdictions, rails, and regulatory environments simultaneously
- How AI is reshaping treasury automation, compliance review, and operational decision-making in regulated financial services - from the inside of a company building it
- What it looks like to build a company's operational backbone from the ground up - across the US, Brazil, and Mexico - with real ownership and real stakes
Benefits and Perks- Equity
- Medical, dental and vision
- 15 days paid time off
- Learning and development budget
