Bachelor's degree preferred; CPCU, ARM, AIM, and/or AIC certifications are a plus.
10 years of related experience required, including 7 years in claims management.
4 years of supervisory experience necessary.
Strong technical claims knowledge essential.
Excellent communication and interpersonal skills required.
Responsibilities
Manage overall operations for assigned locations/offices.
Establish policies to ensure compliance with best practices and regulations.
Develop business plans with clear goals for the partnership and locations.
Monitor performance reports for partner/office effectiveness.
Coordinate sales and client service initiatives.
Benefits
Support for professional development and training.
Opportunities for leadership and career advancement.
Flexible work environment with reasonable accommodations.
Travel opportunities as required.
Full Job Description
PRIMARY PURPOSE: To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management for assigned offices. Has direct and/or indirect responsibility for 50-99 colleagues.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Responsible for overall operations management for all assigned locations/offices.
Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
Establishes business plan with goals and objectives for the partnership and locations/offices.
Monitors management reports relating to the partner/office performance.
Assists with the coordination of sales and client service efforts.
SUPERVISORY RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
Provides support, guidance, leadership and motivation to promote maximum performance.
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Strong technical claims knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
QUALIFICATIONS
Education & Licensing Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
Experience Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience. LOA/FMLA experience preferred.
About Sedgwick
Sedgwick is a global provider of insurance, risk management, and related services. The company was founded in 1969 and is headquartered in Boston, Massachusetts. Sedgwick offers a range of services to clients in various industries, including property and casualty insurance, workers' compensation, and disability management. The company has a team of experienced professionals who work closely with clients to develop customized solutions that meet their specific needs. Sedgwick has a reputation for delivering high-quality service and has been recognized for its excellence in the insurance industry.
