Bachelor's degree in Hospitality Management, Business, or related field preferred; equivalent experience considered.
3+ years of experience in a similar role in a hospitality environment.
Significant hotel operations leadership experience, including responsibility for food and beverage (F&B).
Experience managing budgets, labor, revenue, and departmental costs.
Familiarity with Hilton brand standards and hotel operating systems is an advantage.
Relevant food safety and alcohol-service certifications, or willingness to obtain them.
Responsibilities
Support the General Manager in executing the hotel's business plan and service standards.
Oversee daily operations across assigned departments for consistent service.
Act as the General Manager's delegate to resolve operational issues.
Review guest feedback and operational results; lead continuous improvement efforts.
Ensure compliance with Hilton brand requirements and local laws.
Participate in budgeting, forecasting, and capital planning.
Lead F&B outlets and services, driving revenue and cost control.
Maintain high standards for food quality and guest service.
Benefits
Opportunity to work in a distinctive hotel serving the University of Connecticut community.
Hands-on leadership role with a focus on guest experience and team development.
Collaboration with culinary leaders to create engaging menu offerings.
Support for professional development and succession planning.
Dynamic work environment with a focus on operational excellence.
Full Job Description
Join the Graduate by Hilton Storrs, a distinctive hotel serving the University of Connecticut community, as Director of Operations. Partner with the General Manager to lead hotel operations-with a strong focus on food and beverage-while elevating guest experiences, meeting financial goals, and upholding Hilton standards. You'll guide and develop teams, oversee budgets and service improvements, and ensure safe, compliant operations across the property. This opportunity is ideal for an experienced hospitality leader with proven hotel and F&B expertise who thrives in a hands-on, guest-focused role.
Position Summary:
The Director of Operations provides strategic and hands-on leadership across the hotel's day-to-day operations, with a strong focus on Food & Beverage (F&B). Working closely with the General Manager, this role helps deliver exceptional guest experiences, achieve financial targets, support team development, and uphold Hilton brand standards.
Key Responsibilities:
Hotel Operations & General Manager Support
Support the General Manager in executing the hotel's business plan, operating strategy, and service standards.
Oversee daily operations across assigned departments, ensuring effective coordination and consistent service.
Act as the General Manager's delegate when needed, helping resolve operational issues and maintain leadership coverage.
Review guest feedback, service scores, and operational results; lead follow-up actions and continuous improvement.
Ensure compliance with Hilton brand requirements, company policies, health and safety regulations, and local laws.
Participate in budgeting, forecasting, labor planning, and capital planning.
Food & Beverage Operations
Lead F&B outlets and services, which may include restaurants, bars, banquets and catering.
Drive revenue, profitability, productivity, and cost control through effective menu, labor, purchasing, and inventory practices.
Maintain high standards for food quality, presentation, cleanliness, and guest service.
Partner with culinary leaders to plan menus, promotions, and seasonal offerings that fit the hotel's guest profile and brand.
Oversee F&B service recovery and use guest feedback to improve the dining experience.
Ensure food safety, responsible alcohol service, and required licensing and sanitation standards.
Build strong relationships with suppliers and monitor purchasing practices and product quality.
Leadership & Team Development
Recruit, train, coach, and retain department leaders and team members.
Set clear performance expectations and promote accountability, collaboration, and a positive workplace culture.
Identify development opportunities and support succession planning across operations.
Communicate priorities and performance results effectively to hotel teams.
Qualifications
Bachelor's degree in Hospitality Management, Business, or a related field preferred; equivalent experience considered.
3+ years of experience in a similar role in a hospitality environment
Significant hotel operations leadership experience, including responsibility for F&B.
Experience managing budgets, labor, revenue, and departmental costs.
Familiarity with Hilton brand standards and hotel operating systems is an advantage.
Relevant food safety and alcohol-service certifications, or willingness to obtain them.
Skills & Competencies
Strong leadership, communication, and team-building skills.
Demonstrated F&B operational expertise and commercial awareness.
Ability to interpret financial reports and turn results into practical action plans.
Sound judgment, organization, and problem-solving under pressure.
Guest-focused approach and confidence handling service recovery.
Strong knowledge of food safety, workplace safety, and regulatory compliance.
Flexibility to work evenings, weekends, holidays, and operationally critical shifts as required.
