Full Job Description
About our property:
Welcome to AC Hotel Oakland Downtown and Residence Inn Oakland Downtown, two distinctive properties within the Pyramid Global Hospitality portfolio. Situated in the vibrant heart of Oakland, California, our team members are part of a dynamic and diverse environment where exceptional service and collaboration are at the forefront of everything we do. At both properties, we foster a culture of growth, teamwork, and inclusivity. Whether you're in guest services, food and beverage, or event planning, you'll have the opportunity to develop your skills and contribute to the success of a people-first organization. If you're passionate about hospitality and ready to join a supportive and energetic team, AC Hotel Oakland Downtown and Residence Inn Oakland Downtown is the perfect place to take your career to the next level.
What you will have an opportunity to do:
The Director of Operations oversees the Front Desk, AC Lounge, and Residence Inn Breakfast teams to ensure exceptional guest experiences, operational excellence, and financial performance. This leader drives service standards, team development, guest satisfaction, and brand compliance while supporting the overall success of the hotel.
Key Responsibilities
Lead daily operations of the Front Desk, AC Lounge, and RI Breakfast departments.
Ensure Marriott brand standards and service expectations are consistently achieved.
Drive guest satisfaction, service recovery, and operational efficiency.
Manage departmental labor, expenses, and revenue performance.
Hire, train, coach, and develop team members and supervisors.
Monitor guest feedback and implement continuous improvement initiatives.
Ensure compliance with safety, sanitation, alcohol service, and company policies.
Serve as a key member of the hotel's leadership team and Manager on Duty as needed.
What are we looking for?
Qualifications
3+ years of hotel leadership experience managing multiple departments.
Front Office and Food & Beverage management experience required.
Strong leadership, communication, and problem-solving skills.
Marriott experience preferred.
Ability to lead teams in a fast-paced, guest-focused environment.
Compensation:
$95000
$100000
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
