Director of Operations - Oncology Services

Job Description

We are seeking highly motivated and detailed-oriented Director of Operations, Oncology Services, to join our dynamic outpatient healthcare team. This position will oversee operational excellence, financial sustainability, and regulatory compliance while advancing the organization's mission of accessible, high-quality, and patient-centered care. The Director serves as a key liaison between clinical teams, administrative leadership, and community partners to promote service integration, program growth, and patient satisfaction.

Essential Job Functions:

Revenue Cycle Management, and Operational Leadership:

• Direct and oversee day-to-day operations of all oncology and specialty clinics to ensure efficient, compliant, and patient-centered workflows.
• Develop and execute operational strategies and annual work plans that align with fiscal and organizational goals.
• Monitor and analyze profit and loss performance; recommend strategies to maximize revenue, enhance collections, and reduce expenses.
• Oversee clinic scheduling to ensure optimized throughput and access.
• Collaborate with finance, revenue cycle, and IT teams to ensure accurate billing, charge capture, and denial resolution.
• Analyze patient volume, provider productivity, and operational data to forecast staffing, space, and resource needs.
• Direct space planning, renovation, and allocation to support growth and efficiency.
• Recruit, train, supervise, and evaluate staff; ensure adequate front- and back-office coverage to meet patient care and billing standards.
• Develop and maintain internal policies and procedures, ensuring compliance with Joint Commission, OSHA, and other regulatory agencies.
• Identify barriers to operational success and lead performance improvement initiatives using data-driven methods.
• Serve as the administrative liaison to patients, physicians, and departments; ensure smooth coordination across the care continuum.
• Collaborate with clinical leaders and executive management to implement new initiatives, programs, and technologies.
• Ensure compliance with all applicable laws, accreditation standards, and organizational policies.

Patient Care and Team Dynamics:

• Foster a positive, team-oriented environment that promotes collaboration, accountability, and continuous improvement.
• Build strong relationships with providers and staff to enhance communication, problem-solving, and service quality.
• Collaborate with Human Resources on recruitment, onboarding, coaching, and staff development to ensure high engagement and retention.
• Lead regular staff meetings and ensure timely completion of quality assurance and utilization review activities.
• Monitor patient feedback, satisfaction surveys, and complaints; implement corrective action and process improvements.
• Identify opportunities to improve patient access, care coordination, and overall experience.
• Ensure all policies, procedures, and clinical standards are communicated, implemented, and regularly reviewed.
• Champion staff education and in-service programs to promote professional growth and regulatory compliance.

Communication, Marketing, and Community Engagement

• Maintain clear, consistent communication across all levels of the organization through established mechanisms and leadership meetings.
• Collaborate with marketing and communications teams to plan and implement community education, cancer screening events, and outreach initiatives.
• Build and maintain positive relationships with vendors, referring providers, community organizations, and regulatory bodies.
• Represent East Hawai'i Health at conferences, professional meetings, and recruitment events (e.g., ASCO).
• Coordinate and monitor clinic budgets, including labor, supplies, and capital expenditures, ensuring alignment with strategic goals and cost containment.
• Support the development and promotion of educational and marketing materials for patient and community awareness.
• Advance telehealth and outreach initiatives to expand oncology access throughout East Hawai'i.

Regulatory Compliance and Reporting:

• Ensures compliance with local, state, and federal regulations, including HIPAA and Joint Commission standards.
• Lead accreditation readiness and survey preparation for Commission on Cancer (CoC), APEX Radiation Oncology, and National Accreditation Program for Breast Centers (NAPBC).
• Coordinate internal audits, quality improvement projects, and policy updates to ensure ongoing compliance and best practices.
• Maintain confidentiality of patient and organizational information at all times.
• Follow all applicable laws, policies, and accreditation requirements.
• Perform other duties as assigned.

Qualifications:

Experience:

• Experience: Minimum of 5 years of experience in healthcare administration, at least 1 year in oncology services, and 2 years in an outpatient clinic setting.

Education:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field. Master's preferred.
  • Relevant work experience may be considered in lieu of a degree on a year-for-year basis.

Skills:

• Strong leadership, communication, and problem-solving skills.
• Proficient in healthcare operations, budgeting and compliance.
• Ability to maintain a high level of confidentiality.
• Excellent interpersonal skills. Exhibits confidence and professional diplomacy while identifying, organizing, facilitating, and sustaining mutually-beneficial partnerships and alliances with people at all levels of the organization.

Benefits

• Medical, dental, and vision coverage available, with employee-only coverage fully covered by the group and employer contributions provided toward eligible dependent coverage.
• 20 days (160 hours) Paid Time Off (PTO)
• 13 paid holidays each year (104 hours); 14 (112 hours) during election years
• Eligibility to participate in 401(K) with match after three months of service

* Rates listed for paid holidays and PTO days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.
* Compensation -The posted compensation range reflects the organization's estimated pay for this position. Actual compensation will be based on qualifications and experience, and may vary from the posted range as permitted by law.

About Hilo & The Big Island

Hilo is located on the east side of the island of Hawaii, and has a quaint, old-Hawaii, small town atmosphere. Our island offers amazing rainforests, waterfalls and beaches. The hospital staff is community-oriented and strive to provide competent and compassionate care to every patient that enters our doors. The area is home to the Hawaii Community College, University of Hawaii, Hawaii Volcanoes National Park, excellent schools and convenient shopping.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed by HHSC's East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.