Overview of PositionReporting to the President, The
Director of Operations is responsible for providing strategic and operational leadership across the Company's manufacturing, production, supply chain, warehouse, and quality assurance functions.
This role is accountable for ensuring the organization operates safely, efficiently, consistently, and profitably while maintaining the highest standards of product quality, customer service, regulatory compliance, and operational performance.
The Director of Operations works closely with the Executive Leadership Team, Sales, Finance, HR, Marketing, and other departments to translate business objectives into effective operational strategies and measurable results.
Your MissionKey Responsibilities Operational Leadership- Lead all manufacturing, production, facilities, planning, supply chain, and operational activities.
- Make certain the company's day-to-day operation activities run smoothly and efficiently.
- Develop and execute operational strategies aligned with business growth objectives.
- Ensure production plans meet customer demand while optimizing labour, equipment, inventory, and capacity.
- Monitor operational KPIs including quality, productivity, yield, service, cost, inventory, and safety.
- Support commercialization activities and new product introductions.
- Other duties as assigned.
Leadership & Culture- Coach, mentor, and develop a team of operational leaders.
- Foster a culture of accountability, collaboration, safety, and continuous improvement.
- Lead succession planning, workforce development, and performance management.
- Partner with Human Resources on recruitment and organizational development initiatives.
Operational Excellence- Drive Lean Manufacturing and continuous improvement initiatives.
- Improve productivity, efficiency, inventory management, and production planning.
- Manage operational budgets, forecasts, and weekly/monthly performance reporting.
- Lead capital projects, facility improvements, automation initiatives, and process optimization.
- Develop long term materials supply strategy
- Implement systems and technologies that improve operational visibility and decision-making.
Quality & Regulatory Compliance- Ensure compliance with all regulatory and quality requirements.
- Partner closely with Quality Assurance to maintain audit readiness and support internal and external inspections.
- Promote a quality-first culture across all operational functions.
Cross-Functional Collaboration- Work closely with department Leadership in Commercial, Finance, Procurement, Supply Chain, Maintenance and Quality
- Support best-in-class customer service levels through operational execution of inventory/demand planning and fulfillment strategies.
- Analyzes revenue, profit, and cash flow opportunities for the business and recommends actions to maximize efficiencies and operational partnerships with other departments.
- Identify operational risks and develop mitigation strategies to support business continuity.
What You Bring:- Bachelor's degree in business administration, Operations Management, Supply Chain Management, Engineering, Manufacturing, or a related field preferred.
- MBA, master's degree, or relevant advanced education considered an asset.
- 8-12+ years of progressive leadership experience in manufacturing, operations, supply chain, or a related environment.
- Demonstrated experience leading or providing strategic oversight across multiple operational functions.
- Background in food manufacturing, CPG, or another high-volume manufacturing environment strongly preferred.
- Experience developing and implementing operational strategies that support business growth.
- Analytical skills to assess broad and complex issues to formulate strategies to increase operational performance, and drive continuous improvement
- Solid financial acumen including P&L responsibility, inventory, costs, and margin.
- Experience developing and managing operational KPIs.
- Familiarity with organizational growth, facility expansion, new equipment, automation, or major operational projects is an asset.
- Proficiency with Lean Manufacturing, Six Sigma, continuous improvement, or similar methodologies is an asset.
- Strong understanding of technology, automation, ERP/MRP systems, and data-driven decision-making.
- Strategic, persistent, proactive, collaborative, and goal oriented.
- Ability to communicate complex ideas into concise actionable solutions.
Additional Information:- This position requires successful completion of a clear background check prior to start date
- Required to be flexible on work schedule to meet business needs of all shifts
- In Office position, Monday to Friday 9am-5pm (Based on operational needs)
