We are seeking an experienced Director of Operations to lead and oversee the operational performance of our McDonald's franchise portfolio. This is a salaried position offering competitive pay and benefits. The Director of Operations will be responsible for the financial health of the organization, compliance with McDonald's corporate standards, food safety regulations, and the development of our leadership team.
Key Responsibilities
Financial & Operational Performance
Monitor the overall financial health of the organization, with direct ownership of Profit & Loss (P&L) statements across all locations
Track and manage key performance targets including food cost and labor costs to maximize profitability
Analyze financial reports and operational metrics to identify trends, opportunities, and areas requiring corrective action
Develop and implement strategies to achieve company-wide financial and operational goals
Leadership & Team Development
Directly supervise and mentor two (2) Supervisors and collaborate with one PEL Deployment Manager to coordinate company goals and targets
Provide guidance, coaching, and performance management to General Managers (GMs) across all locations
Oversee and support the Facilities Team responsible for company maintenance, equipment upkeep, and capital project coordination
Ensure effective training programs are in place and executed to maintain operational standards and develop internal talent
Corporate & Vendor Relations
Serve as the primary liaison with McDonald's Corporate staff, maintaining strong working relationships and ensuring brand compliance
Coordinate and lead preparations for McDonald's Corporate inspections and evaluations
Manage communications and coordinate inspections with outside food safety vendors
Ensure readiness and compliance for local Health Department inspections across all locations
Communication & Meetings
Conduct biweekly meetings with General Managers and Supervisors at the company office to drive effective communication, alignment on company objectives, and operational consistency
Facilitate cross-functional collaboration between operations, facilities, and corporate support teams
Qualifications
Required
Proven experience in multi-unit restaurant or food service operations management
Strong financial acumen with demonstrated experience managing P&Ls, food costs, and labor metrics
Excellent leadership and team development skills
Outstanding communication and interpersonal abilities
Knowledge of food safety regulations and health code compliance
Ability to pass a federal background check to obtain access credentials for operations within the U.S. Navy base
Preferred
Prior experience with McDonald's franchise operations or QSR (Quick Service Restaurant) management
Familiarity with McDonald's corporate standards, inspections, and operational systems
Experience working within federal or military installation environments
Bachelor's degree in Business Administration, Hospitality Management, or related field (or equivalent experience)
What We Offer
Competitive salary commensurate with experience
Comprehensive benefits package
Opportunity to lead a growing franchise operation with the support of a dedicated leadership team
Professional development and growth within the organization
Work Environment
This role requires regular travel between restaurant locations, including a site operating within a U.S. Navy base. The Director of Operations will work from the company office for meetings and administrative duties, with field presence required to support operations and ensure standards are met.
About McDonalds
McDonald's Careers
Join the vibrant team at McDonald's, a global leader in the fast-food industry, and be part of a company known for its exceptional culture and commitment to innovation and leadership. At McDonald's, we offer a range of job opportunities that cater to a variety of skills and professional aspirations, making it an ideal place to jumpstart or advance your career.
Work You'll Do
At McDonald's, every position is an opportunity to grow. Whether you're looking for an entry-level role or a managerial position, you'll find that McDonald's supports your career ambitions with robust training programs and growth opportunities. Our team is dedicated to helping you develop the leadership and professional skills necessary for success in any endeavor.
Join our diverse team and contribute to a culture that values innovation, leadership, and diversity. McDonald's is not just a workplace but a community where you can thrive professionally and personally.
McDonald's Employment Benefits
Choose a career at McDonald's and enjoy a comprehensive benefits package that supports both your professional and personal life. From competitive salaries and health benefits to employee discounts and flexible schedules, McDonald's is committed to the well-being of our team members. We also offer exclusive leadership and diversity training programs that empower our employees to take on new challenges and lead with confidence.
Internship Opportunities
Kickstart your career with a McDonald's internship. Our internships provide invaluable workplace experience and a chance to develop essential skills in a supportive environment. Interns at McDonald's work on real projects, learn from industry leaders, and gain exposure to the operational excellence that drives our global success.
Innovation at McDonald's
At the heart of McDonald's culture is a drive for innovation. We continuously seek innovative solutions to enhance the dining experience of our customers and improve our operational efficiencies. By joining our team, you'll collaborate on exciting projects that push the boundaries of what's possible in the fast-food industry.
Networking and Professional Development
McDonald's encourages professional development and networking through various initiatives and platforms. Connect with colleagues, mentors, and industry leaders who can help you navigate your career path and achieve your professional goals. Our commitment to career development is reflected in our ongoing training programs and our proactive approach to internal promotions and hiring.
Join Our Team
Explore the job opportunities at McDonald's and find the position that matches your skills and interests. We are hiring creative, curious, and motivated individuals who are ready to contribute to our dynamic team. Check out our open positions and apply today to take the first step towards a rewarding career at McDonald's.
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McDonald's is more than just a company—it's a place where you can make a difference. Join us and help shape the future of the fast-food industry while building a career that you can be proud of.
