Position Title: Director of OperationsPay Grade: 17 Reports To: Salary: 110,000-120,000
Other Forms of Compensation: Job SummaryWe are seeking a dynamic and strategic
Director of Operations to lead a high-profile corporate dining portfolio. This senior leadership role is responsible for driving operational excellence, financial performance, client satisfaction, and team development across multiple dining locations.
The successful candidate will be a proven foodservice and hospitality leader with strong business acumen, exceptional relationship-building skills, and a passion for delivering elevated dining experiences. This role requires a hands-on leader who can successfully balance client partnership, operational execution, financial stewardship, and talent development in a fast-paced corporate environment.
Key Responsibilities
- Provide leadership and operational oversight for multiple corporate dining locations, ensuring exceptional execution across all aspects of foodservice operations.
- Lead, coach, and develop a team of 2-3 salaried managers while providing indirect oversight for approximately 150-200 hourly team members.
- Maintain accountability for a portfolio generating approximately $50 million in annual revenue, driving profitability, budget compliance, labor optimization, and cost management initiatives.
- Analyze financial statements, forecasts, labor models, and operational metrics to identify business opportunities and improve financial performance.
- Partner closely with client stakeholders and onsite leadership teams to cultivate strong relationships, maintain high levels of satisfaction, and ensure alignment with strategic objectives.
- Oversee high-volume breakfast, lunch, and dinner service operations, ensuring consistency in food quality, hospitality, service standards, and guest experience.
- Conduct regular operational reviews and site visits to assess food quality, service execution, staffing effectiveness, safety practices, and overall operational performance.
- Champion innovation through new dining concepts, service enhancements, culinary initiatives, and hospitality-driven programming.
- Foster a culture of accountability, engagement, inclusion, and continuous improvement across all teams.
- Recruit, mentor, and develop management talent while building strong succession plans and leadership pipelines.
- Support account growth initiatives, operational transitions, and client presentations when required.
- Resolve client, guest, and employee concerns with professionalism, urgency, and a solutions-oriented approach.
- Ensure compliance with all company, health department, food safety, and operational standards.
- Prepare and present business reviews, financial analyses, and strategic recommendations to senior leadership and client stakeholders.
- Drive operational consistency while maintaining a strong focus on hospitality, innovation, and delivering exceptional guest experiences.
Qualifications- Bachelor's degree in Business Administration, Hospitality Management, Culinary Management, or a related field; equivalent experience may be considered.
- Minimum of 5 years of progressive leadership experience within corporate dining, hospitality, foodservice, or a related industry.
- Proven success managing complex, high-volume operations with annual revenues of approximately $50 million or greater.
- Strong financial management experience, including budgeting, forecasting, labor planning, cost controls, and full P&L accountability.
- Demonstrated success leading multiple managers and large hourly workforces in a fast-paced environment.
- Strong client relationship management skills with a proven track record of driving satisfaction, retention, and operational excellence.
- Exceptional leadership presence with the ability to influence stakeholders, mentor leaders, and build high-performing teams.
- Strong analytical, problem-solving, and decision-making capabilities with the ability to translate business data into actionable operational strategies.
- Excellent communication, presentation, and executive-level relationship management skills.
- Proven ability to manage multiple priorities while maintaining focus on execution and results.
- Demonstrated commitment to hospitality, innovation, service excellence, and continuous improvement.
- Open availability Monday through Friday with flexibility to support business needs as required.
Apply to Bon Appetit today!Bon Appetit is a member of Compass Group USA.
Associates at Bon Appetit are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf
Req ID: 1581512
Bon Appetit
BRYAN GONI
