Bachelor's degree in Business, Management, Funeral Service, or related field preferred.
5+ years of progressive leadership experience in funeral service, multi-location management, or sales leadership.
Funeral Director License, Embalming License, and crematory operations experience preferred.
Proven ability to lead multiple locations and meet financial and operational goals.
Strategic and innovative mindset essential for driving growth.
Strong organizational and problem-solving skills required.
Proficiency in Microsoft Office Suite is necessary.
Responsibilities
Recruit, hire, and develop Managing Partners to enhance leadership effectiveness.
Identify and nurture high-potential talent for succession planning.
Hold Managing Partners accountable for achieving key performance objectives.
Conduct monthly business reviews to assess performance and align with strategic priorities.
Collaborate with Managing Partners to create tailored business plans for growth.
Assist in employee relations, including coaching and performance management.
Support staffing strategies to optimize productivity and service quality.
Benefits
Competitive salary with performance-based bonuses.
401(k) with company match.
Comprehensive medical, dental, and vision insurance.
Health Savings Account (HSA) options.
Life insurance coverage.
Access to Employee Assistance Program.
Tuition reimbursement for continued education.
Opportunities for professional development and leadership training.
Employee discounts on services.
Generous paid time off and holiday policies.
Clear pathways for career advancement.
Full Job Description
Director of Operations (Western Region)
The Director of Operations reports to the Vice President of Operations and serves as the strategic business partner and leader to Managing Partners within an assigned region. This role is responsible for driving operational excellence, financial performance, talent development, succession planning, and execution of Carriage's Strategic Priorities. Through leadership, accountability, curiosity, and collaboration, the Director of Operations helps each business achieve sustainable growth while delivering exceptional customer, employee, and community experiences.
Compensation: $165,000 - $185,000 + Short Term Incentive Plan + Long Term Incentive Plan
Job Type: Remote with 50% - 75% Travel is required
Candidates based on the West Coast are strongly preferred.
Job Duties:
Recruit, hire, develop, coach, and evaluate Managing Partners to ensure strong leadership and business performance.
Identify and develop high-potential internal and external talent to support Managing Partner succession planning and leadership continuity.
Hold Managing Partners accountable for achieving financial, operational, customer experience, and people objectives.
Conduct monthly business reviews to assess results, identify opportunities, and ensure alignment with Carriage's Strategic Priorities.
Partner with Managing Partners to develop and implement customized business plans that drive revenue growth, profitability, market share, and customer satisfaction.
Partner with Managing Partners on employee relations matters, including coaching, performance management, corrective action, and terminations, while collaborating with Human Resources and Legal as needed.
Support effective staffing strategies to maximize productivity and service excellence.
Collaborate with Financial Planning & Analysis to evaluate performance trends and recommend pricing strategies for products and services.
Analyze performance metrics and leverage data-driven insights to improve operational effectiveness.
Prioritize and recommend capital investments that maximize return on investment and support long-term business objectives.
Ensure compliance with all applicable federal, state, and local regulations governing funeral homes, crematories, and sales operations.
Qualifications:
Bachelor's degree in Business, Management, Funeral Service, or related field preferred.
5+ years of progressive leadership experience in funeral service, multi-location management, or sales leadership.
Funeral Director License, Embalming License, and crematory operations experience preferred.
Demonstrated ability to lead multiple locations and achieve financial and operational objectives.
Strategic and innovative mindset.
Excellent organization and problem-solving skills.
50%-75% Travel is required.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) required.
Detail oriented and ability to work in a team setting.
Benefits
Competitive salary with performance-based bonus opportunities
401(k) with company match
Medical, dental, and vision insurance
Health Savings Account (HSA)
Life insurance
Employee Assistance Program
Tuition reimbursement
Professional development and leadership training
Employee discounts
Paid time off and holidays
Career advancement opportunities
About Carriage Services
Carriage Services is a provider of funeral and cemetery services and merchandise in the United States. The company operates 186 funeral homes in 29 states and 32 cemeteries in 11 states. Carriage Services was founded in 1991 and is headquartered in Houston, Texas.
