The Position: The Director of Operations, reporting to the Regional VP of Operations, provides strategic and operational leadership for assigned facilities. This role owns P&L, safety, and service performance across assigned sites, directly leading General Managers to drive consistent execution, continuous improvement, and cost-effective operations that support the organization's current and future growth.
This position works on-site Monday through Friday, from 8am-5pm.
The compensation range for this position is $210K-$225K/year, depending on experience.
How You'll Make an Impact:- Own strategic, operational, and full P&L accountability for assigned facilities, aligning site execution with company growth/service goals and delivering budget, cost, and margin targets with General Managers
- Lead, coach, and manage performance of General Managers, ensuring consistent execution of operational standards, safety programs, and company policy
- Establish and monitor KPIs/SLAs (OTIF, cost per unit, labor productivity, safety incident rate), reporting performance and improvement plans to the RVP of Operations
- Standardize processes, systems, and best practices across facilities to reduce variability and support scalable growth; champion WMS, TMS, and other operational technology for visibility and decision-making
- Serve as primary escalation point for client/operational issues, protecting customer relationships, and partner cross-functionally (Strategic Account Management, Business Process Optimization, Customer Service, Finance, HR) to align operations with account and organizational goals
- Own safety performance and culture, ensuring OSHA/MSDS compliance and adherence to Barrett's safety, security, and sanitation programs; lead Lean/Six Sigma continuous improvement initiatives
- Attract, develop, and retain high-performing facility leadership (building bench strength/succession plans); conduct regular site visits and operational reviews to close performance, safety, and compliance gaps
- Cascade communications between leadership and staff, champion the GGOB program (targets, results, mini games), represent multi-site performance to senior leadership/customers, and perform other related duties as assigned
Qualifications:- Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, or other industry-related field required; MBA preferred.
- Lean Six Sigma certification preferred.
- A minimum of 8-10 years of progressive operations, supply chain, or logistics leadership experience required, including demonstrated success leading multi-site operations.
- Experience in 3PL, large-scale fulfillment, or distribution strongly preferred.
- Proven track record owning multi-site P&L in excess of $20M.
- Demonstrated experience establishing and managing KPIs and SLAs (e.g., OTIF, cost per unit, safety incident rate, labor productivity) across multiple locations.
- Proficient with all Microsoft applications; working knowledge of WMS, TMS, and ERP platforms required. Previous experience with Synapse WMS preferred.
- Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
- Strong executive presentation and communication skills, with the ability to represent facility and multi-site performance to senior leadership and customers.
- Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
- Proven experience engaging clients through professional investigative techniques to understand the client's needs, discover new opportunities and overcome challenges.
- Able to balance competing priorities, complex situations, and tight deadlines.
- Strong emphasis on organizational skills and attention to detail.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified. 
