Bachelor's degree in a related field; MBA preferred.
Lean Six Sigma certification preferred.
8-10 years in operations, supply chain, or logistics leadership required.
Experience in 3PL, large-scale fulfillment, or distribution strongly preferred.
Proven ownership of P&L exceeding $20M across multi-site operations.
Experience managing KPIs and SLAs across multiple locations required.
Proficient in Microsoft applications; familiarity with WMS, TMS, ERP, and Synapse WMS preferred.
Responsibilities
Own P&L, safety, and service performance across assigned facilities.
Lead and coach General Managers to uphold operational standards and safety programs.
Establish and track KPIs/SLAs, reporting performance to the RVP of Operations.
Standardize processes and systems across facilities for scalable growth.
Serve as the primary point for client and operational issues, collaborating cross-functionally.
Ensure adherence to safety compliance and lead Lean/Six Sigma initiatives.
Attract and develop high-performing leadership while conducting regular operational reviews.
Benefits
Work on-site Monday through Friday from 8am to 5pm.
Opportunity for professional development and career progression.
Participation in safety-focused culture and continuous improvement programs.
Full Job Description
The Position: The Director of Operations, reporting to the Regional VP of Operations, provides strategic and operational leadership for assigned facilities. This role owns P&L, safety, and service performance across assigned sites, directly leading General Managers to drive consistent execution, continuous improvement, and cost-effective operations that support the organization's current and future growth.
This position works on-site Monday through Friday, from 8am-5pm.
The compensation range for this position is $210K-$225K/year, depending on experience.
How You'll Make an Impact:
Own strategic, operational, and full P&L accountability for assigned facilities, aligning site execution with company growth/service goals and delivering budget, cost, and margin targets with General Managers
Lead, coach, and manage performance of General Managers, ensuring consistent execution of operational standards, safety programs, and company policy
Establish and monitor KPIs/SLAs (OTIF, cost per unit, labor productivity, safety incident rate), reporting performance and improvement plans to the RVP of Operations
Standardize processes, systems, and best practices across facilities to reduce variability and support scalable growth; champion WMS, TMS, and other operational technology for visibility and decision-making
Serve as primary escalation point for client/operational issues, protecting customer relationships, and partner cross-functionally (Strategic Account Management, Business Process Optimization, Customer Service, Finance, HR) to align operations with account and organizational goals
Own safety performance and culture, ensuring OSHA/MSDS compliance and adherence to Barrett's safety, security, and sanitation programs; lead Lean/Six Sigma continuous improvement initiatives
Attract, develop, and retain high-performing facility leadership (building bench strength/succession plans); conduct regular site visits and operational reviews to close performance, safety, and compliance gaps
Cascade communications between leadership and staff, champion the GGOB program (targets, results, mini games), represent multi-site performance to senior leadership/customers, and perform other related duties as assigned
Qualifications:
Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, or other industry-related field required; MBA preferred.
Lean Six Sigma certification preferred.
A minimum of 8-10 years of progressive operations, supply chain, or logistics leadership experience required, including demonstrated success leading multi-site operations.
Experience in 3PL, large-scale fulfillment, or distribution strongly preferred.
Proven track record owning multi-site P&L in excess of $20M.
Demonstrated experience establishing and managing KPIs and SLAs (e.g., OTIF, cost per unit, safety incident rate, labor productivity) across multiple locations.
Proficient with all Microsoft applications; working knowledge of WMS, TMS, and ERP platforms required. Previous experience with Synapse WMS preferred.
Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
Strong executive presentation and communication skills, with the ability to represent facility and multi-site performance to senior leadership and customers.
Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
Proven experience engaging clients through professional investigative techniques to understand the client's needs, discover new opportunities and overcome challenges.
Able to balance competing priorities, complex situations, and tight deadlines.
Strong emphasis on organizational skills and attention to detail.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
