What You'll Do As Operations Director, you'll steer people, projects, and performance for a business unit-aligning resources to workload, elevating quality and client satisfaction, and partnering with finance, HR, and marketing to drive predictable, profitable delivery.
- Assist the Business Unit Leader in planning, recruiting, selecting, and providing training for staff.
- Supervise preparation of routine proposals/quotations to ensure proper scope, staffing availability, and profitable pricing.
- Manage staffing levels and utilization across the service line by tracking performance statistics and reallocating resources.
- Maintain proper staffing and skill levels for current and future needs in line with goals; assign work based on client needs, project type, workload, and staff abilities.
- Maintain service relationships with major long-term clients and ensure client satisfaction.
- Supervise/monitor projects in progress to ensure on-time execution, adherence to client requirements, and compliance with company policies, procedures, and standards.
- Be responsible for the quality of work performed within the business unit; ensure adherence to QA/QC policies and procedures.
- Create and support an environment of collaboration and engagement; maintain consistency and cohesion across offices and staff.
- Resolve disputes and conflicts within or across business units; implement process improvements to alleviate future issues.
- Approve timesheets and expense reports per company policies and project allocations.
- Evaluate staff performance; provide salary and bonus recommendations; plan and execute employee development plans with clear goals.
- Supervise administrative systems to ensure reports, proposals, field visits, and client service information are properly prepared and reported.
- Ensure routine company administrative policies are followed (timesheets, expense reports, purchase orders).
- Support development of new business markets and opportunities; actively engage in industry professional activities to promote the firm's technical reputation.
- Perform other duties as needed.
Who We're Looking For Minimum Requirements:
- Bachelor's degree AND fourteen years of relevant experience
- Eight years of experience specifically in project management
Preferred Qualifications:
- Thorough knowledge of Microsoft Office (Word, Excel, Outlook) and web browsers; familiarity with industry-specific software.
- Knowledge of contracts, project management, resource allocation, and applicable codes; strong business acumen.
- Clear written communication and speech clarity; effective presentations to clients and executives.
- Judgment, decision-making, and problem solving; ability to see issues early and drive effective solutions.
- Team building, interpersonal collaboration, personnel management, and mentoring skills across multi-office teams.
- Leadership that sets vision, aligns stakeholders, and balances competing priorities to achieve results.
What We Offer - 100% Employee-Owned - Ownership from day one with immediate ESOP vesting.
- Retirement Savings - 401(k) with immediate vesting and a generous company match.
- Health & Wellness - Medical, dental, and vision coverage, plus company-funded HSA contributions for HDHP plans.
- Company-Paid Protection - Life insurance, AD&D, and short and long term disability at no cost to you.
- Work-Life Balance - Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
- Career Growth - Tuition reimbursement and ongoing professional development support.
