Bachelor's or Associate's degree in criminal justice, business, or related field with relevant management experience
High School diploma with extensive management experience in a high-volume workforce
Current driver's license for business-related travel
Two years of experience driving operational goals and metrics
Two years of experience in team building and development
Strong leadership skills promoting teamwork and client relations
Proficiency in Microsoft Office and Business Intelligence tools for analysis and reporting
Responsibilities
Lead and mentor Account Managers, fostering accountability and professional development
Build and maintain client relationships to ensure satisfaction and operational improvements
Oversee Account Managers to deliver high-quality service while adhering to industry standards
Analyze operational metrics using Business Intelligence tools to maximize efficiency
Identify security risks and develop protocols and training plans
Establish a culture of safety with action plans to prevent work-related injuries
Collaborate with branch leadership to enhance financial performance and drive revenue growth
Benefits
Medical, dental, vision, life, AD&D, retirement plan, and disability insurance
Eight paid holidays, five sick days, and four personal days annually
Vacation accrual at 3.08 hours biweekly, with payout only as required by law
Full Job Description
Overview
Job Description
Allied Universal® is hiring a Director of Operations for the San Francisco Branch Office. As Director of Operations, you will manage approximately 20 onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
Salary Range is $90,000-$110,000 + Auto Allowance /Fuel Card + Annual and Quarterly Bonuses
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvement
Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
Analyze, report and drive operational metrics and KPI's using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
Identify and mitigate security risks; develop and implement security protocols, training and response plans
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
Financial Performance and Growth:
Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
Collaborate with leadership to drive organic business growth within existing client operations
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
Must possess one or more of the following:
Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry managing other leaders
Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry managing other leaders
High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry managing other leaders
Current driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Minimum of two (2) years of experience driving operational goals and metrics
Minimum of two (2) years of experience in successfully building and developing teams
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Law enforcement, military and/or contract or proprietary security services experience
Experience managing a dispersed workforce in a multi-location operation
