Bachelor's degree in criminal justice, business, or related field with 3 years of management experience, or an Associate's degree with 5 years, or a High School diploma with 7 years of management experience in a high-volume workforce environment.
Current driver's license for business-related travel.
Minimum 2 years of experience driving operational goals and metrics.
Minimum 2 years of experience in team building and development.
Strong leadership skills promoting teamwork, innovation, and client relations.
Proficiency in Microsoft Office and Business Intelligence tools for metrics analysis and reporting.
Basic understanding of financial principles for decision-making.
Responsibilities
Lead and mentor Account Managers, fostering accountability and professional development.
Build and maintain client relationships, ensuring satisfaction and implementing improvement plans.
Oversee Account Managers to deliver high-quality service while adhering to industry standards and regulations.
Analyze operational metrics and KPIs to maximize efficiency and productivity.
Identify security risks and develop training and response plans.
Establish a culture of safety to prevent work-related injuries.
Collaborate with branch leadership to enhance financial performance and drive revenue growth.
Benefits
Base wage, bonus opportunities, automobile allowance, and promotional opportunities.
Eight paid holidays, five sick days, and four personal days annually.
Vacation time accrued at 3.08 hours biweekly, with unused vacation paid out as required by law.
Full Job Description
Job Description
Allied Universal® is hiring a Director of Operations. As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
Take ownership of a thriving West Houston operation with significant client visibility.
Strengthen executive-level client partnerships and enhance service delivery.
Drive profitability, retention, and operational excellence across the portfolio.
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvement
Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
Analyze, report and drive operational metrics and KPI's using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
Identify and mitigate security risks; develop and implement security protocols, training and response plans
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
Financial Performance and Growth:
Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
Collaborate with leadership to drive organic business growth within existing client operations
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
Must possess one or more of the following:
Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
Current driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Minimum of two (2) years of experience driving operational goals and metrics
Minimum of two (2) years of experience in successfully building and developing teams
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Law enforcement, military and/or contract or proprietary security services experience
Experience managing a dispersed workforce in a multi-location operation
BENEFITS:
Base wage, bonus opportunities, automobile allowance and fuel card, promotional opporutnities, and more.
