Minimum 5 years experience in commercial vehicle parts and service or related industry
SAP experience preferred
Mastery of Microsoft Excel
Excellent verbal and written communication skills
Outstanding collaboration and influence skills
Capable coach of others
Responsibilities
Develop a 5-year strategic roadmap for Mobile Service
Propose optimal field organizational structure and timeline
Collaborate with Accounting and SAP teams to track KPIs
Work with RushCare to establish a centralized contact center
Implement scheduling software for asset and personnel optimization
Develop nationwide parts fulfillment methodology for Mobile Techs
Scout and integrate potential acquisition targets
Provide leadership to Regional General Managers and field personnel
Benefits
Outstanding healthcare benefits
Robust 401(k) plan with company matching
Employee stock purchase program
Performance-based incentives
Opportunities for professional growth through training and development
Supportive culture that values excellence, integrity, and a positive attitude
Full Job Description
The Director of Operations - Mobile Service is responsible for developing, deploying, maintaining and executing a comprehensive strategy for growing a profitable mobile service business for Rush Enterprises. Responsibilities include but are not limited to creating a vision of success, establishing a mobile service business unit with profit and loss responsibility and reporting; and leading the organizational changes, process creation and deployment of systems to facilitate achievement of our objectives.
As a leader of a business unit in our performance driven organization, the Director of Operations - Mobile Service will identify and collaboratively establish the key performance indicators for measuring success, ensure a process for performance management, and integrate with our field leaders and mobile service personnel achieve desired results through their ability to collaborate, recruit and develop talent.
Essential Job Functions
Develop 5-year comprehensive strategic roadmap for Mobile Service
Propose and obtain approval of optimal field organizational structure and associated timeline to support objectives
Work with Accounting and SAP teams to develop accounting segmentation to track KPI's, including but not limited to financial performance and sales growth
Work with RushCare to develop a centralized contact center for Mobile Service customers
Implement scheduling software to optimize asset and personnel utilization
Develop and deploy methodology for nationwide parts fulfilment to Mobile Techs
Develop Technician recruiting and retention strategies to grow Mobile Tech count and maximize market reach
Standardize asset selection and deployment process to maximize utilization and minimize operating cost
Scout for potential acquisition targets, as well as execute integration of completed acquisitions
Provide leadership to Regional General Managers and field personnel to ensure operational execution and financial performance within our Mobile Service business segment.
Education and/or Experience
Bachelors Degree or higher preferred
Minimum 5 years experience in commercial vehicle parts and service or related industry
Other Skills and Abilities Required
SAP experience is preferred
Mastery of Microsoft Excel
Excellent verbal and written skills
Outstanding collaborator and influence
Capable coach of others
Skilled at building processes and achieving change management
Total Rewards & Compensation:
We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader. EEOC.
About Rush Enterprises, Inc
Rush Enterprises, Inc. is a retailer of commercial vehicles and related services. The company operates a network of commercial vehicle dealerships under the Rush Truck Centers name. The company's Rush Truck Centers are located in the United States, and offer a range of services, including retail sales of new and used commercial vehicles, aftermarket parts sales, service and repair facilities, financing, leasing and rental, and insurance products.
