Spring Footwear Corporation | Pompano Beach, FL | Full-Time, On-Site
Lead the Next Phase of High-Growth Marketplace ExpansionSpring Footwear Corporation is seeking a proven, commercially driven Director of Marketplace Growth & Operations to accelerate our established multimillion-dollar business across Amazon, Walmart, and emerging marketplace channels. Our initial objective is approximately 50% year-over-year marketplace revenue growth, supported by strong contribution profitability and scalable execution.
We are looking for a growth leader who has personally delivered substantial marketplace expansion through new customer acquisition, improved conversion, advertising effectiveness, stronger assortments, and new channel opportunities.
This is not a role focused primarily on maintaining listings or managing existing accounts. You will own the growth strategy, develop and execute a measurable expansion plan, and build the people, systems, and operating discipline needed to sustain results.
Key Responsibilities:
Growth Strategy, Revenue Expansion & Profitability- Build and execute a channel-by-channel growth roadmap targeting approximately 50% year-over-year revenue growth over the next three years.
- Own marketplace revenue growth, contribution profitability, channel investment plans, and measurable business results.
- Accelerate sales through market-share gains, stronger product discovery, improved conversion, customer acquisition, and strategic assortment expansion.
- Scale profitable advertising, SEO, content, promotions, pricing strategy, and marketplace launch initiatives.
- Identify and validate new marketplaces, product opportunities, and scalable sources of incremental revenue.
Financial Performance & Business Planning- Establish and manage annual operating plans, budgets, and measurable financial KPIs.
- Monitor profitability after advertising expenses, marketplace fees, fulfillment costs, returns, and other channel-related expenses.
- Develop accurate monthly sales forecasts in coordination with Merchandising, Inventory, and Finance.
- Evaluate advertising efficiency, return on investment, contribution margins, and SKU-level profitability.
- Identify underperforming products and channels and implement corrective action plans.
Marketplace Operations & Compliance- Oversee marketplace operations, including catalog management, product listings, account health, order processing, and fulfillment performance.
- Ensure compliance with marketplace policies, service-level agreements, and operational requirements.
- Monitor and reduce chargebacks, fulfillment errors, cancellations, customer complaints, and preventable operational expenses.
- Oversee marketplace returns, claims, reimbursements, and dispute resolution processes.
- Develop and maintain documented standard operating procedures, internal controls, and escalation processes.
- Collaborate with IT and Operations to improve marketplace integrations, automation, reporting, and operational efficiency.
Inventory & Assortment Management- Partner with Merchandising, Production, and Inventory Planning to develop channel-specific product assortments.
- Coordinate inventory availability, demand forecasting, and Amazon FBA replenishment planning.
- Minimize stockouts, excess inventory, aged merchandise, and lost sales opportunities.
- Improve inventory productivity and ensure marketplace growth plans align with available inventory and operational capacity.
Leadership, Reporting & Accountability- Lead, develop, and hold accountable internal marketplace team members and external service providers.
- Establish clear individual responsibilities, performance expectations, and measurable KPIs.
- Develop executive dashboards and provide weekly and monthly performance reports.
- Conduct regular business reviews, identify performance gaps, and implement corrective actions.
- Collaborate across Marketing, Merchandising, Customer Service, Warehouse, Finance, and IT to ensure coordinated execution.
- Build scalable processes, systems, and organizational capabilities to support long-term growth.
Required Qualifications- Proven track record personally scaling a multimillion-dollar marketplace business, with quantified year-over-year growth and contribution-profit results.
- Extensive hands-on experience with Amazon Seller Central, FBA, marketplace advertising, catalog management, and account health.
- Experience managing Walmart Marketplace and additional third-party platforms strongly preferred.
- Strong understanding of marketplace financial performance, including contribution margins, advertising efficiency, operating budgets, and inventory economics.
- Proven ability to develop and execute business strategies, financial forecasts, and operational improvement plans.
- Experience leading teams, managing external agencies, and coordinating cross-functional initiatives.
- Strong analytical, problem-solving, and decision-making skills, with experience using reporting and business intelligence tools.
- Excellent communication, organizational, and leadership skills.
- Experience in footwear, apparel, fashion, or consumer products with complex SKU assortments is preferred.
What Success Looks Like- Drive approximately 50% year-over-year marketplace revenue growth in the initial year while protecting contribution profitability.
- Improve contribution margins and advertising efficiency.
- Build reliable sales forecasting and inventory replenishment processes.
- Maintain strong marketplace account health, fulfillment compliance, and customer satisfaction.
- Reduce preventable chargebacks, operational errors, and unnecessary expenses.
- Establish transparent reporting, effective internal controls, and measurable team accountability.
- Build a repeatable growth engine capable of sustaining ambitious expansion beyond the first year.
Compensation & Benefits- Competitive compensation package
- Comprehensive health, dental, and vision insurance
- Paid holidays and vacation time
- Employer-funded Profit Sharing Program
How to ApplyPlease submit your resume along with a brief summary of marketplace businesses you have successfully grown.
We are particularly interested in understanding:
- The starting revenue base, year-over-year growth percentages, and profitability results of marketplace businesses you have scaled.
- Your direct responsibility for profitability, advertising budgets, and operational performance.
- The size and structure of the teams you led.
- Specific examples of growth initiatives you personally led, the investment required, and the measurable results achieved.
JOB CODE: DMGO
