5+ years of experience in high-end commercial and residential landscape management.
Bilingual (English/Spanish) strongly preferred.
Proficiency in CRM platforms such as Aspire or similar.
Strong leadership and team development skills.
Knowledge of horticulture, irrigation, and landscape maintenance practices.
Valid driver's license with a clean driving record.
Excellent communication and interpersonal skills suited to high-end clientele.
Responsibilities
Oversee daily operations of the landscape maintenance division, including scheduling and logistics.
Lead and coach maintenance supervisors and field staff to ensure service excellence.
Implement individualized training and development plans for team growth.
Monitor operational efficiency and compliance with company standards.
Conduct regular site audits to assess landscape quality and client satisfaction.
Serve as a senior point of contact for high-end clients, addressing concerns promptly.
Utilize CRM software to manage scheduling and client communications.
Benefits
401(k) plan with company match
Medical, dental, and vision insurance
Flexible Spending Account (FSA) / Health Savings Account (HSA)
Long-Term Disability and Life Insurance
Paid time off
Tuition reimbursement after one year of service
Employee perks through PerkSpot
Full Job Description
Position Summary
Berghoff Design Group is hiring an experience leader to join our team as the Director of Landscape Maintenance and Quality. The Director, Maintenance Operations and Quality has a dynamic leadership role that ensures operational excellence, team development, and client satisfaction. This individual is responsible for leading maintenance and enhancement operations, ensuring client satisfaction, and developing high-performing teams through individualized training and mentorship. The role requires a proactive leader who can work across all levels of the organization to support teams and resolve challenges.
Key Responsibilities
Operations & Team Leadership
Oversee daily operations of the landscape commercial and residential maintenance division, including scheduling, logistics, and resource allocation.
Lead, coach, and manage maintenance supervisors, assistant supervisors, crew leaders and field staff to ensure consistent service excellence.
Implement individualized employee training and development plans to promote growth and retention.
Monitor and improve operational efficiency, safety, and compliance with company standards.
Ensure job quality using the Landscape Quality Audit (LQA) process.
Conduct Strengths, Weaknesses, Opportunities and Threats (SWOT) analyses to recognize wins, talents, and areas for growth.
Provide coaching and guidance to employees by enhancing employee development and addressing performance concerns.
Lead daily operations and ensure adherence to agronomic timing.
Support teams at all levels, stepping in wherever help is needed.
Increase enhancement revenue through strategic planning and execution.
Ensure training materials and methods are aligned with company standards and goals.
Address client concerns and office-related issues with professionalism and urgency.
Client Satisfaction & Service
Serve as a senior point of contact for high-end commercial and residential clients, ensuring their expectations are met or exceeded.
Conduct regular site audits to assess landscape quality, crew performance, and client satisfaction.
Address clients' concerns promptly and professionally, ensuring resolution and long-term relationship development.
Collaborate with maintenance supervisors and client advocates to deliver seamless service experience.
Quality Assurance & Auditing
Perform LQAs for adherence to horticultural standards and design intent.
Identify areas for improvement and implement corrective actions with supervisors and crews.
Maintain detailed records of site conditions, service history, and client feedback.
Review open work order reports and ensure timely execution.
Technology & Reporting
Utilize Customer Relationship Management (CRM) software (preferably Aspire) to manage scheduling, client communications, and reporting.
Analyze performance metrics and generate reports to inform strategic decisions.
Ensure accurate documentation of services, proposals, and client interactions.
Qualifications
5+ years of experience in high-end commercial and residential landscape management.
Bilingual (English/Spanish) strongly preferred.
Proficiency in CRM platforms such as Aspire or similar.
Strong leadership and team development skills with the ability to develop and guide supervisors and crew leaders through effective coaching and training.
Knowledge of horticulture, irrigation, turf management, landscape maintenance practices, and seasonal care.
Valid driver's license with clean driving record.
Communication: Excellent communication and interpersonal skills suited to high-end clientele.
Client Service Orientation: Strong focus on client satisfaction and issue resolution.
Process Development: Experience in creating and refining training programs and bidding systems.
Conflict Resolution: Skilled in addressing employee relations issues in partnership with HR, including dicsiplinary actions and performance improvement plans (PIPs).
Strategic Thinking: Capable of conducting SWOT analyses and implementing performance objectives.
The Perks
401(k) plan with company match
Medical insurance
Dental insurance
Vision insurance
FSA/HSA
PerkSpot
Long-Term Disability and Life Insurance
Paid time Off
Tuition Reimbursement (after one year of service)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
