The opportunity Delaware North Gaming is hiring a full-time Director of IT to join our team at Southland Casino in West Memphis, Arkansas. The Director of Information Technology provides leadership and strategic direction for all technology operations at Southland Casino Hotel. This role oversees IT infrastructure, support services, technology projects, vendor relationships, and the property IT team while ensuring reliable, secure, and compliant technology services that support casino, hotel, and business operations in a 24×7 environment.
Pay Minimum - Anticipated Maximum Base Salary: $125,900 - $170,000 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/ .
What we offer At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do? - Lead and manage the Southland IT team, including employee development, performance management, succession planning, and daily operational support.
- Oversee the support, maintenance, and availability of technology infrastructure, systems, networks, telecommunications, and end-user services.
- Develop and execute property technology strategies, roadmaps, and initiatives that support business objectives.
- Manage IT operating and capital budgets, including planning, forecasting, and technology investment recommendations.
- Ensure compliance with corporate technology standards, cybersecurity requirements, regulatory obligations, and audit controls.
- Oversee disaster recovery, business continuity, backup, and incident response processes.
- Lead technology-related projects, system upgrades, and infrastructure improvements from planning through implementation.
- Establish and maintain effective relationships with property leadership, corporate IT teams, and technology vendors.
- Monitor technology service performance and implement continuous improvement initiatives to enhance operational reliability and efficiency.
- Ensure technology services remain available and responsive for a 24×7 casino and hospitality operation, including on-call and after-hours support when required.
More about you - Bachelor's degree in Information Technology , C omputer S cience, or a related discipline ; equivalent professional experience may substitute
- Minimum of 8 years of progressive information technology experience, including leadership responsibilities
- Experience leading IT teams and supporting complex, business-critical technology environments
- Working knowledge of network infrastructure, cybersecurity, systems administration, cloud technologies, and end-user computing
- Experience managing technology budgets, vendor relationships, and capital projects
- Strong leadership, communication, organizational, and problem-solving skills
- Ability to work evenings, weekends, holidays, and participate in on-call support as business needs require
Who we areSouthland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.
