The Senior IT Operations Officer serves as the Bank's senior technology officer and is responsible for the strategic leadership, governance, security, and operational management of all information technology functions on an enterprise level. This position develops and executes the Bank's technology strategy to support business objectives while ensuring the confidentiality, integrity, and availability of information systems. The Senior IT Operations Officer oversees technology infrastructure end user services, cybersecurity, business continuity and disaster recovery, technology risk management, regulatory compliance, and the delivery of reliable, secure, and innovative technology solutions that enable the Bank to serve its customers and communities effectively. This position ensures the Bank's technology environment remains secure, resilient, compliant, and aligned with its long-term strategic objectives.
Essential Duties:
- Develops and executes technology strategy in conjunction with executive leadership.
- Leads, monitors and reports progress on projects to executive leadership while ensuring projects are on schedule and within budget.
- Identifies and recommends new technologies and services to improve efficiency, processes, and operations.
- Ensures IT and network infrastructure support the Bank's IT operations' needs.
- Collaborates with third parties and other technology vendors as necessary.
- Reviews requests for additional services and upgrades, assessing the costs and benefits to the organization.
- Establishes departmental priorities and monitors operation performance.
- Recommends and develops information technology policies/procedures and standards.
- Leads continuous improvement initiatives throughout IT Operations.
- Develops departmental procedures and operational standards in conjunction with executive leadership.
- Prepares, implements, executes, and monitors IT Operations budget working with Finance/Accounting as necessary.
- Serves as the primary liaison for IT internal and external audits and regulatory examinations.
- Partners with the Information Security Officer to sustain a safe operating environment.
Leadership Responsibilities:
- Supervises, coaches, mentors, and develops IT staff.
- Monitors full-cycle performance process to include annual performance reviews.
- Establishes departmental goals
- Delegates work assignments.
- Develops employee training/development plans.
- Promotes an environment of teamwork and accountability.
- Maintains appropriate staffing levels.
- Fosters a culture within established behaviors, service standards, and GROW values.
- Partners with Human Resources as necessary.
Other Duties:
This job description is not designed to be an exhaustive list of duties. Duties, responsibilities, and activities may
change at any time with or without notice.
GROW Competency Alignment:
Gregarious - Relations & Communication
- Build positive relationships with customers and coworkers through professional, friendly communication.
- Collaborate effectively across departments to support customer and operational needs.
- Demonstrate active listening and maintain a welcoming, approachable demeanor.
- Provide exceptional customer service while representing the Bank professionally.
Resolute - Management Effectiveness
- Foster a positive work environment while leading the team to achieve business objectives efficiently
- Maintain composure and professionalism during high-volume or challenging situations.
- Supervise, coach, mentor, and provide continual feedback while ensuring operations run smoothly
- Demonstrate reliability and ownership in daily operational responsibilities.
Original - Innovation
- Identify opportunities to improve customer experiences and operational efficiency.
- Embrace change and support new processes, technologies, and initiatives.
- Contribute ideas and recommendations that strengthen team performance.
Wholehearted - Emotional Intelligence
- Demonstrate empathy, professionalism, and respect in all interactions.
- Build trust with customers and teammates through honesty and consistency.
- Support a positive and collaborative work environment.
- Show commitment to the Bank's mission, community involvement, and customer relationships.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skills, and/or abilities required.
Knowledge, Skills, and Abilities
- Comprehensive knowledge of Windows Server administration, Microsoft E5, Microsoft 365, network infrastructure, firewalls, Azure, endpoint security, storage systems, banking applications, and FFIEC guidance.
- Possess knowledge of or familiarity with Jack Henry core products and services, strongly preferred.
- Possess excellent verbal and written communication skills.
- Possess strong organizational skills with exceptional attention to detail.
- Strong analytical, critical thinking, and problem-solving abilities.
- Strong supervisory and leadership skills.
- Ability to lead multiple technology initiatives simultaneously.
- Ability to solve complex technical problems.
- Ability to communicate verbally and in writing with technical and non-technical audiences.
- Ability to manage confidential information.
- Ability to lead organizational change at enterprise level.
Education and/or Experience
- A Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field preferred;
- A minimum of eight years' IT experience at enterprise level or equivalent combination of education and experience required.
- A minimum of five years' management experience required.
- Financial institution, preferably in a community bank, at enterprise level strongly preferred.
Certificates, Licenses, and Registrations:
Physical and Mental Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
- The employee regularly sits and uses hands to finger, handle, or feel objects, tools, or controls.
- The employee frequently is required to talk or hear.
- The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch.
- The employee must regularly lift and/or move up to 15 pounds.
- Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
- Professional office environment.
- Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Position Type/Hours:
- Full-time, exempt level position working Monday - Friday.
- Availability outside normal business hours for critical system outages or technology emergencies.
Travel:
Travel is primarily within the Bank's market areas between branch/office locations during the business day with occasional out-of-area and overnight travel required.
Salary Description
130,000 - 150,000
