SUMMARYReporting to
Director, Credit and Collections, the
Senior Manager, Credit and Collections isresponsible for overseeing collections, optimizing cash flow and minimizing bad debt. This role plays a critical part in
Accounts Receivable and works closely with
Sales, Regional Management and
Treasury.PRIMARY SCOPE OF ROLECash Flow, Reporting & Forecasting- Lead the development and refinement of AR, cash-flow, and collection forecasting reports to support senior management and executive decision-making.
- Own HB updates and ongoing collection forecasts; analyze variances and partner with key stakeholders to address risks and opportunities.
- Analyze and report weekly AR aging, collection performance, key actions, and recovery plans to leadership.
Collections Strategy & Performance - Own and drive enterprise-level collections strategy to improve DSO, reduce aged receivables, and strengthen cash flow.
- Lead weekly AR meetings to review aging, prioritize collection efforts, and ensure cash-flow targets are achieved.
- Serve as an escalation point for high-risk, complex, or sensitive customer accounts.
- Ensure discrepancies impacting invoice payment are resolved accurately and in a timely manner.
People Leadership - Directly manage, coach, and develop AR team members and/or managers, building strong accountability and performance.
- Establish clear performance expectations, KPIs, and development plans aligned with business objectives.
- Provide leadership, guidance, and support to AR and Sales teams on complex overdue account resolution.
Credit Risk Management - Oversee customer credit assessments using financial analysis and credit agency data.
- Monitor customer exposure and approve or recommend credit limits and payment terms based on risk tolerance.
- Establish and enforce credit policies to protect the company's financial position.
Cross-Functional Collaboration - Partner with branch management, project managers, estimators, and Sales to proactively resolve credit, billing, and invoicing issues.
- Ensure strong customer account visibility and communication to support timely invoice payment.
- Maintain strong internal and external relationships while delivering excellent customer service.
Systems, Process Improvement & M&A - Identify, lead, and implement process improvement initiatives to enhance efficiency, accuracy, and cash flow.
- Maintain integrity of customer master data and partner with IT on system enhancements and ERP improvements.
- Lead AR and Credit integration for new company acquisitions, ensuring seamless data migration and continuity.
- Train newly acquired associates on internal AR processes and JDE to maintain consistent standards and controls.
POSITION REQUIREMENTS - Bachelor's degree in Finance, Accounting, Business, or related field (CPA or equivalent an asset).
- 10+ years progressive experience in Accounts Receivable, Credit, or Collections.
- 5+ years in a leadership or senior management role.
- Proven success driving DSO improvement and cash-flow optimization.
- Strong financial analysis, credit risk assessment, and forecasting skills.
- Experience with ERP systems (JDE experience strongly preferred).
- Demonstrated experience supporting acquisitions and system integrations.
- Excellent leadership, communication, and stakeholder-management skills.
WHAT WE OFFER- Expected Base Salary: $115,000 - $125,000 per year. The actual base salary will depend on several factors including experience, qualifications, internal equity, work location and market expectations.
- Annual performance-based bonus.
- Comprehensive group benefits program.
- Retirement savings program.
- Career growth and advancement opportunities.
DisclaimersArtificial Intelligence (AI) Disclosure: We may use AI-enabled tools to support certain aspects of our recruitment process, including application screening and recruitment administration. AI-generated insights or recommendations are used to assist our hiring teams and are not the sole basis for employment decisions. All hiring decisions are reviewed and made by human decision-makers.
Vacancy Status: This posting is for an existing job vacancy.
GIP does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners directly engaged by our Human Resources team for specific searches. Unsolicited submissions will not be eligible for placement fees.
We thank you for your interest. Only those selected for an interview will be contacted.
