Job Type
Full-time
Description
This position is based in our HQ office in Fort Lauderdale, FL.
As a
Director of Inside Sales, you're focused on growing revenue within Tambourine's existing client base by identifying upsell and cross-sell opportunities that align with client needs. You're the go-to person for expanding product adoption, leading consultative sales conversations, and partnering with internal teams to uncover opportunities for account growth. At this stage, you're not only driving expansion revenue-you're strengthening client relationships, improving retention value, and helping shape a scalable approach to inside sales.
Requirements
Requirements:- Own and drive inside sales efforts focused on upselling and cross-selling Tambourine products and services to existing clients.
- Achieve and exceed revenue targets through account expansion and increased product adoption.
- Identify opportunities within the existing client base by analyzing client needs, usage, performance, and growth potential.
- Develop and execute strategic outreach plans to engage clients with relevant product and service opportunities.
- Partner closely with Account Management team to align sales efforts with client goals and relationship history.
- Qualify expansion opportunities and manage them through the full sales cycle, from discovery to proposal, negotiation, and close.
- Maintain strong visibility into pipeline performance, forecasting, and account expansion activity.
- Collaborate with Marketing to support campaigns, promotions, and client-facing materials that drive upsell opportunities.
- Work with Product and Revenue leadership to provide feedback on client needs, product positioning, and market demand.
- Build and maintain trusted relationships with key client stakeholders to support long-term growth and retention.
- Ensure all upsell efforts are aligned with client objectives, Tambourine's product offerings, and overall revenue strategy.
- Use CRM systems consistently to track activity, manage opportunities, and report on performance.
- Perform additional duties as assigned or requested.
Required Skills & Qualifications:- 5-7+ years of sales experience, preferably in inside sales, account expansion, upselling, cross-selling, or client-facing revenue roles
- Bilingual fluency in English and Spanish strongly preferred to support client communication and account expansion opportunities.
- Proven ability to meet or exceed revenue targets by identifying, managing, and closing expansion opportunities within an existing client base
- Strong consultative selling skills, including discovery, proposal development, negotiation, and positioning relevant products or services based on client needs
- Experience managing a sales pipeline and using CRM platforms such as Salesforce for activity tracking, forecasting, and reporting
- Excellent client communication and presentation skills, with comfort engaging senior-level stakeholders and collaborating cross-functionally with internal teams
- Strong analytical and organizational skills, with the ability to evaluate client performance, identify revenue opportunities, and manage multiple priorities independently
- Leadership mindset with strong ownership, accountability, and a results-driven approach; experience in hospitality, digital marketing, SaaS, agency, or technology-enabled services preferred.
We offer:- Medical insurance (base option 100% paid by Tambourine)
- Dental & vision insurance
- 401K
- Life & long-term disability insurance (100% paid by Tambourine)
- Additional life & short-term disability insurance
- Pet insurance
- Generous paid time off
- Twelve paid holidays
- Six work-from-home days per month
- Additional PTO for recreational stays at client properties
- Creative work atmosphere and culture
- Tri-Rail commuter discount
This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as needed.
