The Director of Information Technology manages internal teams and external service providers responsible for IT service management, enterprise systems, foundational infrastructure, supplier-led delivery, and execution of Kestra's future state technology roadmap. The role owns key platforms including ERP, CRM, QMS, PLM, field service, integrations, and infrastructure, and serves as Kestra IT's primary relationship owner for strategic ITSM and managed services suppliers.
ESSENTIAL DUTIES
Leadership and Team Management
• Manage assigned IT Team Members and suppliers, including workload direction, coaching, performance feedback, resource allocation, prioritization, and escalation management.
• Collaborate with cross-functional leadership peers to align IT priorities, resources, and delivery commitments with business needs, while representing IT risks, dependencies, and tradeoffs.
Enterprise Systems and Platforms
• Partner with business owners to establish intake, prioritization, and change governance for enterprise system requests.
• Oversee the evaluation, design, development, implementation, operation, and maintenance of enterprise systems.
• Own incident, problem, and request management processes for enterprise systems and IT services, ensuring timely triage, root-cause analysis, resolution tracking, stakeholder communication, and escalation when required.
• Execute the enterprise integration strategy, including integration patterns, APIs, middleware, and data flows.
Vendor and Managed Services Governance
• Support sourcing, vendor evaluation, contracts, statements of work, and roadmap decisions for IT services and platforms.
• Manage vendor governance, service level agreements, performance metrics, escalation paths, continuous improvement plans, resource planning, capacity planning, and overall service quality.
• Monitor strategic supplier spend, invoice accuracy, and total cost of service against budget; recommend scope, staffing, and commercial adjustments to the CIO.
Operational Governance and Reporting Cadence
• Own daily and weekly IT operational governance, including service performance, project delivery, budget
status, open risks, pending decisions, supplier follow-up, and cross-functional coordination.
• Provide monthly reporting and escalate material risks, budget exceptions, strategic decisions, or
unresolved cross-functional tradeoffs to the CIO.
Compliance, Security, and Risk
• Direct the configuration and management of enterprise systems to support data retention, security,
business continuity, disaster recovery planning and testing, and information risk management
requirements.
• Partner with the Director of Information Security and Compliance to ensure enterprise systems,
infrastructure, suppliers, and technology changes meet Kestra's security, privacy, audit, validation, and
risk management requirements.
• Ensure AI, automation, and low-code solutions follow Kestra requirements for security, privacy,
validation, data handling, and regulatory compliance.
Financial and Operational Management
• Own routine IT budget management, spend governance, invoice review, forecasting, license optimization,
vendor cost control, and routine operational issue resolution within approved threshold.
• Own routine IT budget management, spend governance, invoice review, forecast updates, license
optimization, and vendor cost control; escalate material budget risks and tradeoffs to the CIO.
• Resolve routine operational, supplier, staffing, and prioritization issues within approved plans and
governance thresholds.
• Perform other related duties as required.
COMPETENCIES
• Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous
improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or
service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always
present of mind.
• Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence
others. A critical skill for pressure situations.
• Ability to work with limited supervision.
QUALIFICATIONS
Education/Experience Required:
• Bachelor's degree preferably in Computer Science, Information Technology, Engineering, or a related
field, or equivalent work experience.
• Minimum of 10 years of progressive IT leadership experience.
• Experience owning strategic managed service provider relationships, including governance cadence,
service level and performance management, escalation handling, and financial oversight.
• Experience leading outsourced or co-managed IT delivery models across enterprise systems, integrations,
infrastructure, and support services in a regulated environment.
• Experience across ERP, CRM, field service, quality, PLM, integration, and infrastructure, such as Microsoft
Dynamics 365, Salesforce, Azure, and Power Platform.
• Experience in regulated medical device, life sciences, or healthcare environments, including validated
systems, computer system validation, and software assurance practices.
Preferred:
• Experience in regulated medical device, life sciences, or healthcare environments, including validated
systems, computer system validation, and software assurance practices.
• Experience governing AI, automation, and low-code adoption, and applying modern integration and API
management practices.
• Exposure to and understanding of ITIL and PMI frameworks.
SUPERVISORY RESPONSIBILITIES:
• Directly supervise several IT team members including but not limited to conducting performance reviews,
providing feedback, and helping to set professional development goals.
WORK ENVIRONMENT
• Indoor open office environment
• Minimal noise volume typical to an office environment
• Extended/overtime hours when needed
PHYSICAL DEMANDS
• Frequent keyboard and mouse usage
• Frequent sitting for extended periods of time
• Occasional bending and stooping
• Occasional lifting up to 20 pounds
TRAVEL
• Occasional travel may be required, 10%
OTHER DUTIES:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change or new
ones may be assigned at any time with or without notice.
BENEFITS:
Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.
Pay equity is an important part of Kestra's Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.
Salary: Annualized at $195,000 - $230,000 plus bonus, depending on experience.
