Director of HousekeepingMarriott Long Island | Blue Sky Hospitality SolutionsLocation: Uniondale, NY
Property: Marriott Long Island - 619-Room Full-Service Hotel
Department: Housekeeping
Reports To: General Manager / Director of Operations
Position Type: Full-Time | On-Site
Position OverviewMarriott Long Island, a 619-room, full-service, unionized hotel, is seeking an experienced, hands-on
Director of Housekeeping to lead all aspects of housekeeping operations.
This is a high-volume, operationally demanding leadership position requiring a strong understanding of union labor environments, workforce planning, productivity management, Marriott brand standards, and guest satisfaction.
The ideal candidate is a visible, results-driven leader who can effectively manage a large housekeeping team, maintain exceptional cleanliness standards, control labor and operating expenses, and foster a culture of accountability, teamwork, and respect.
Key ResponsibilitiesHousekeeping Operations & Quality Standards- Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and related functions.
- Ensure consistent compliance with Marriott cleanliness, service, safety, and brand standards.
- Direct room inspections, quality assurance programs, and corrective action initiatives.
- Coordinate with Front Office leadership to ensure room readiness, timely room releases, and efficient management of high-occupancy periods.
- Maintain appropriate inventory levels of linens, guest supplies, chemicals, and housekeeping equipment.
- Partner with Engineering to address preventive maintenance needs and out-of-order room conditions.
Union Labor Management & Workforce Planning- Manage housekeeping operations in accordance with applicable collective bargaining agreements, established work rules, and company policies.
- Oversee scheduling, staffing, seniority considerations, overtime, and workload distribution in compliance with contractual requirements.
- Maintain accurate labor records and ensure compliance with wage and hour regulations.
- Partner with Human Resources on employee relations, performance concerns, grievances, and contractual interpretation.
- Build productive relationships with union associates while maintaining consistent operational expectations.
- Ensure staffing and productivity levels align with occupancy forecasts and business demands.
Financial & Productivity Management- Develop and manage departmental budgets, labor expenses, and operating costs.
- Monitor productivity metrics, including rooms cleaned per attendant, labor hours per occupied room, overtime, and departmental expenses.
- Analyze occupancy forecasts and adjust staffing plans accordingly.
- Identify opportunities to improve efficiency without compromising cleanliness, guest satisfaction, or employee well-being.
- Maintain effective purchasing, inventory controls, and expense management practices.
Leadership, Training & Employee Engagement- Lead, coach, and develop housekeeping managers, supervisors, room attendants, housepersons, and other departmental associates.
- Establish clear performance expectations and provide ongoing coaching and feedback.
- Conduct regular departmental meetings, associate recognition initiatives, and leadership roundtables.
- Foster a respectful, inclusive work environment where associates feel comfortable raising concerns and offering suggestions.
- Ensure completion of required Marriott training, safety programs, and company learning initiatives.
- Promote accountability, professional communication, teamwork, and continuous improvement.
Guest Satisfaction & Brand Compliance- Monitor guest feedback, cleanliness scores, Marriott guest satisfaction metrics, and quality assurance results.
- Investigate cleanliness complaints and implement sustainable corrective actions.
- Collaborate with hotel leadership to improve guest satisfaction and operational performance.
- Ensure readiness for Marriott brand inspections, internal audits, and regulatory inspections.
QualificationsRequired:- Minimum 5 years of progressive housekeeping leadership experience in full-service hotel operations.
- Minimum 2-3 years in a Director of Housekeeping or comparable senior departmental leadership position.
- Experience managing housekeeping operations in a large, high-volume hotel, preferably 400+ rooms.
- Prior experience working in a unionized hotel environment, including collective bargaining agreement administration and union workforce management.
- Strong knowledge of Marriott or comparable full-service hotel brand standards.
- Demonstrated ability to manage labor productivity, departmental budgets, staffing, and operating expenses.
- Strong leadership, organizational, communication, and conflict-resolution skills.
- Ability to work a flexible schedule, including weekends and holidays, based on operational needs.
- Ability to work on-site at Marriott Long Island in Uniondale, NY.
Preferred:- Previous experience in a 500+ room Marriott or comparable full-service convention hotel.
- Familiarity with Marriott systems, guest satisfaction metrics, and quality assurance processes.
- Experience leading large, diverse housekeeping teams.
- Proven success improving cleanliness scores, labor efficiency, associate engagement, and operational consistency.
What We're Looking ForWe are seeking more than an experienced housekeeping professional. We need a leader who:
- Takes ownership of departmental performance and leads from the floor.
- Understands the complexities of managing a large unionized workforce.
- Balances operational efficiency with fair and reasonable employee expectations.
- Holds teams accountable while treating associates with professionalism and respect.
- Is proactive, organized, solutions-oriented, and comfortable in a fast-paced hotel environment.
- Can build a strong leadership team and create sustainable operational improvements.
Join our team and lead the housekeeping operation at one of Long Island's largest full-service hotels. 
