5-7 years of managerial experience in hotel housekeeping operations.
Experience managing unionized staff in NYC with knowledge of Collective Bargaining Agreements (CBA).
Solid skills in scheduling, payroll, and inventory control using management systems.
Exceptional customer service skills with prompt problem resolution ability.
Flexible availability for evenings, weekends, and holidays.
Responsibilities
Oversee daily housekeeping operations to maintain cleanliness and efficiency throughout the hotel.
Supervise and schedule housekeeping staff, ensuring fair workload distribution.
Train and evaluate housekeeping staff on cleaning standards and safety protocols.
Conduct regular inspections to ensure hotel compliance with cleanliness standards.
Respond professionally to guest complaints and ensure overall satisfaction.
Manage housekeeping inventory and control procurement within budget limits.
Utilize digital tools for operational efficiency and communication.
Benefits
401(k) with matching contributions.
Comprehensive health, dental, and vision insurance.
Life insurance coverage.
Paid time off for employees.
Full Job Description
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Job Summary: The position is located at an independent, midsize, upscale Boutique Hotel/Condo in Tribecca Manhattan. The role oversees all housekeeping operations to ensure cleanliness, efficiency, and compliance with hotel standards. The Director of Housekeeping manages staff scheduling, training, inspections, inventory, and budgets, while ensuring safety and regulatory compliance. The role also involves resolving guest issues, using management systems to streamline operations, and collaborating across departments to support overall guest satisfaction.
Key Responsibilities:
Oversee Full Scope of Housekeeping Operations
Direct and administer all housekeeping activities, ensuring a high standard of cleanliness, efficiency, and productivity across all areas of the property.
Establish and maintain procedures to maximize service quality and departmental effectiveness.
Staff Supervision and Scheduling
Supervise housekeeping team members, including room attendants, and housepersons staff.
Assign daily room assignments and manage workload distribution.
Approve and monitor daily payroll entries to ensure labor cost control and compliance with budgets.
Training, Development, and Performance Management
Train new and existing housekeeping staff on proper cleaning techniques, hotel standards, and safety protocols.
Conduct regular performance evaluations and coach team members to achieve service excellence.
Ensure compliance with health, safety, and sanitation regulations (OSHA, EPA, etc.).
Quality Assurance and Inspections
Conduct routine and spot inspections of guest rooms, public areas, restrooms, meeting spaces, and back-of-house areas to ensure adherence to brand and cleanliness standards.
Monitor product quality and coordinate with maintenance for any needed repairs or enhancements.
Guest Satisfaction and Service Recovery
Act promptly and professionally to resolve guest concerns and complaints related to housekeeping.
Collaborate with the front office and other departments to anticipate guest needs and personalize service delivery.
Inventory, Supplies, and Budget Management
Oversee housekeeping inventory, including linens, cleaning agents, guest room supplies, and equipment.
Manage procurement of supplies while adhering to budget guidelines and cost-efficiency practices.
Ensure accurate documentation and proper storage of inventory and supplies.
Regulatory Compliance and Chemical Safety
Ensure proper labeling, handling, usage, and storage of all chemicals and hazardous materials in accordance with local, state, and federal regulations.
Maintain Safety Data Sheets (SDS) and conduct regular safety training and audits.
Technology and Operational Tools
Utilize housekeeping management systems (e.g., hotel property management systems, task management software) for tracking cleaning status, assignments, and reporting.
Implement digital tools to streamline operations and improve communication and accountability.
Leadership and Interdepartmental Collaboration
Foster a positive, professional, and team-oriented work environment.
Actively participate in management meetings, contributing ideas for operational improvements, sustainability initiatives, and enhanced guest experiences.
Serve as a visible leader in the hotel, setting an example for professionalism and excellence.
Flexible Scheduling and Availability
Maintain availability to work a flexible schedule, including evenings, weekends, and holidays, to meet the operational needs of the hotel.
Salary Range: $80k - 85k
Required Skills, Experience and Knowledge
Minimum 5 years of progressive managerial experience in the housekeeping department of a hotel.
Must have NYC experience managing unionized staff and thorough knowledge of Collective Bargaining Agreements (CBA), including handling grievances and disciplinary procedures.
Strong operational skills in scheduling, payroll, inventory control, and use of housekeeping management systems.
Excellent guest service orientation and ability to resolve issues promptly.
Flexible availability, including evenings, weekends, and holidays.
Must be proficient in Windows Operating Systems.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be able to convey information and ideas clearly. Job Duties and Functions
Must have strong interpersonal skills and ability to interact with diverse groups of people
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Maintain regular attendance in compliance with Rebel Hotel Company standards, as required by scheduling, which will vary according to the needs of the hotel.
Use competencies from Rebel and Brand training materials to develop self in all operational departments.
Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
Maintain a professional working relationship and promote open lines of communication with all departments
Complete required corporate training modules and become certified to train those as required.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Ability to walk long distances throughout the property to inspect rooms and public areas.
Capacity to stand for extended periods.
Frequent bending, reaching, and kneeling while conducting inspections.
Schedule:
Long hours sometimes required
Scheduling varies based on needs of the hotel.
Flexibility in schedule is a must, days/hours including weekends
Benefits:
401(k)
401(k) matching
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Full-Time/Part-Time Full-Time
Position Director of Housekeeping
Exempt/Non-Exempt Exempt
This position is currently accepting applications.
