5-7 years of experience in luxury hospitality management
Strong background in fast-paced environments
Proven ability to manage and lead staff effectively
Exceptional guest service focus and conflict resolution skills
Familiarity with budgeting and financial oversight for departments
Responsibilities
Manage and lead the Housekeeping Department staff
Interview and provide training for new staff members
Schedule and coordinate daily work assignments
Resolve customer complaints with high hospitality standards
Ensure departmental financial goals are consistently met
Benefits
FREE Medical, Dental, and Vision Insurance for you and eligible dependents
401(k) Retirement Matching Plan
Employee Travel program for hotel experiences
Educational assistance and in-house training workshops
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals
And much more!
Full Job Description
About the location: Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston's glass skyscraper soars above the city as the third tallest building in Boston. The Hotel's 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston's best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.
The Opportunity:
Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! The Four Seasons One Dalton is seeking an experienced Director of Housekeeping. The Director of Housekeeping ensures that our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times.
Professional Qualifications The candidate must have experience in a luxury, fast paced, hospitality environment.
Responsibilities will include
Manages the staff of the Housekeeping Department.
Interviews and trains the staff.
Schedules staff. Makes or coordinates the daily assignment of work.
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assures the financial goals of the department are being met.
Visa Requirements: Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.
Some Benefits Four Season Employees enjoy:
Salary Range $105,000 - $110,731
ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance
MATCHED 401(k) Retirement Plan after 1 year
COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world
COMPLIMENTARY daily Employee Meals
DISCOUNTED Parking and Public Transportation
COMPLIMENTARY Laundry
ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays
We look forward to receiving your application!
About Four Seasons Hotels & Resorts
Four Seasons Hotels and Resorts is a luxury hotel and resort company that was founded in 1960 by Isadore Sharp. The company is headquartered in Toronto, Canada, and operates more than 100 hotels and resorts in over 40 countries. Four Seasons is known for its high-end amenities and personalized service, and has been recognized with numerous awards and accolades. The company is privately held and has been owned by Cascade Investment, a company controlled by Bill Gates, since 2007.
