Director of Healthcare Services - Vancouver, BC (Local Candidates Only)Application Deadline: 31 October 2026
Department: Operations - Management(OPS002)
Employment Type: Full Time
Location: I1-D25_CA-VANCOUVER-SUPERVISORSUBURBAN
Reporting To: General Manager
Compensation: CA$110,000 - CA$120,000 / year
DescriptionWe are seeking a collaborative, operations-focused Director of Healthcare Services to lead and oversee Impark's largest and most complex portfolio-healthcare. This position is responsible for the daily performance, safety, service delivery, and client satisfaction across an extensive network of hospital and medical campus parking operations. The successful candidate will be a proactive leader with deep experience managing multi-site teams, ensuring compliance with contractual obligations, and building strong relationships with health authority stakeholders.
Key ResponsibilitiesPortfolio Operations & Oversight- Lead a cross-regional team of managers and supervisors responsible for operations at numerous healthcare facilities.
- Ensure that parking operations are safe, efficient, clean, and meet all client expectations and regulatory standards.
- Prepare and analyze operating reports (daily/weekly/monthly) and oversee maintenance projects to ensure timely and quality completion.
- Monitor key performance indicators including staffing, customer satisfaction, compliance, and incident response across sites.
- Enforce company and client contractual obligations, policies, and safety standards.
- Respond swiftly to incidents, escalated concerns, or facility-related issues.
- Lead the development and implementation of new parking technologies and solutions.
- Identify and pursue new business, portfolio growth and revenue growth opportunities.
Team Leadership & Development - Recruit, train, and develop high-performing managers and frontline employees across multiple sites.
- Provide coaching, performance monitoring, and succession planning to foster a strong, accountable leadership pipeline.
- Develop onboarding plans for new hires and oversee healthcare-specific training programs.
Client Relations & Communication - Serve as the senior point of contact for healthcare clients, developing strategic relationships with hospital and health authority stakeholders.
- Attend regular site meetings, provide data-driven performance updates, and respond to client feedback with action plans.
- Deliver client reporting on operational performance, service quality, staffing, and incident trends.
Financial Accountability - Review monthly P&L statements, variance reports, and revenue performance to ensure profitability and budget alignment.
- Recommend and implement operational adjustments to achieve or exceed financial targets.
- Ensure strong revenue controls and audit procedures are in place at all managed sites.
Strategic Support & Cross-functional Collaboration - Collaborate with internal teams including Business Development, Technology, Launch, HR, and Finance to implement operational improvements and new contracts.
- Contribute to the preparation of marketing proposals and operational plans to support business expansion within the healthcare vertical.
- Represent Impark professionally within the healthcare community and civic organizations to promote the company's reputation and service commitment.
Skills, Knowledge and Expertise- 5+ years of experience in multi-site operations management, ideally in a regulated, service-oriented environment (e.g., healthcare, hospitality, facility management).
- Demonstrated leadership skills managing large and distributed teams.
- Excellent communication, client engagement, and relationship management skills.
- Strong financial and operational acumen, with experience reviewing P&Ls and performance metrics.
- Proven ability to handle multiple complex projects in a fast-paced, dynamic environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Preferred: - Master's Degree in Business or Healthcare Administration Preferred
- PTMP (formerly CAPP) or CPP certification.
- Experience working directly with public or private healthcare organizations.
- Familiarity with CRM platforms such as Salesforce.
BenefitsJ
oin our team and enjoy an outstanding benefits package, including: - Annual Discretionary Incentive plan: Designed to align pay with performance.
- Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
- Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
- Short-Term Disability (STD): Income protection when you need time to recover.
- Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
- Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
- Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
- Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family
