Job DescriptionThe Director of Giver Services supports NCF's national expansion efforts, including dedicated support for the Illinois and Virginia based Relationship Managers, and giver services across other emerging markets and strategic initiatives as needs evolve. Working collaboratively with Relationship Managers, expansion leadership, and other team members, this position coordinates exceptional giver and prospect experiences, strengthens relationships, and provides operational support across assigned markets.
The successful candidate will perform the following duties and responsibilities through personal implementation or by working through subordinate managers and other national staff.This position is remote or hybrid and may allow for a blend of in-office collaboration and remote work depending on location. We prefer the candidate to be located near an NCF office in one of the following states: AR, CO, FL, GA, IL, KS, KY, MN, MO, NC, PA, SC, or TN.
Reports to: VP Network Expansion
Management/Supervision: None
Duties and ResponsibilitiesProactive Giver Engagement (40%)- Engages new and existing givers to build relationships, increase awareness, and connect them into the larger community of NCF. Explores new ways to serve, support, and engage. Engagement usually takes place over phone, zoom, texts and e-mails.
- Oversees the day-to-day processing of numerous and diverse transactions (both gift and grant), process crucial forms, help to resolve customer service issues, and make giver profile updates.
- Problem solvesGod's Givers impacting issues such as declined transactions, confusing financial statement, and special requests.
- Handles various reactive administrative duties associated with God's givers.
- Maintains accurate CRM records, including giver and prospect information, activity tracking, and database updates, in support of Relationship Managers and other team members across assigned markets.
- Provides direct giver services and operational support to the Relationship Managers while supporting assigned markets as organizational priorities evolve.
Sales Operations (40%)- Coordinates and supports team meetings, pipeline reviews, and sales-related meetings across assigned markets and expansion initiatives.
- Manages and organizes prospect pipelines, supporting Relationship Managers and other team members in proactively engaging existing and prospective high-capacity givers.
- Supports sales management processes, activity tracking, and reporting to advance strategic priorities across assigned markets.
- Implements and oversees internal policies and procedures.
- Collaborates with Expansion Team leadership and other departments to coordinate priorities, resources, and operational support as expansion needs evolve.
Complex Gift Administration (10%)- Assist Asset management of complex gifts.
- Provides ongoing follow-up and communication with givers, Relationship Managers, and internal teams across assigned markets.
- Assist Overall administration of the complex gift pipeline.
Other Duties and Responsibilities- Supports additional giver services, operational, and strategic initiatives across the National Expansion Team and other designated areas of NCF as organizational needs evolve.
Experience and SkillsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have reliable attendance. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Christ Centered- Profession that Jesus Christ is Lord and Savior and a growing, committed relationship with Jesus Christ.
- Dedication to biblical Christianity and a lifestyle that is consistent with the teachings of Jesus and the Bible.
- Agreement in, support of, and alignment with NCF's Statement of Faith, mission, vision, and values.
- Demonstrates the values of faithfulness, love, and service.
Education & Experience- A bachelor's degree is required.
- Minimum three years of previous operations, event management, inside sales, client management, or customer service experience required.
- Experience with high-net-worth Individuals - Knows how to appropriately serve, interact, and communicate with high-net-worth givers.
- Previous charitable giving, non-profit, or ministry experience preferred.
- Understanding of the generous giving space a plus.
Knowledge Base- Strong working knowledge of Microsoft Office applications required.
- Some working knowledge of foundation and/or donor-related subject matters preferred.
- Working knowledge of CRM (e.g. Salesforce) preferred.
- Working knowledge of share filing system (e.g. SharePoint) preferred.
- Working knowledge of marketing software (e.g., Marketing Cloud) preferred.
- Some marketing and social media experience a plus (working knowledge of LinkedIn, Twitter, Eventbrite, and WordPress).
Competencies- Passionate about NCF's Mission - Has intrinsic motivation to come to work based on their heart for generosity and transformation in the lives of individuals.
- Proactive; High Achievement - A high Achiever that works to generate excitement around common goals.
- Relational; Natural ability to connect with givers and influence change - Has personal motivation to connect and engage with givers in a natural, relational way.
- Positive team player - Has a positive attitude and works well with other team members to create solutions.
- General Mindset - This person is a generalist with the ability to lean in, jump in, and initiate. Ability to lead, manage, delegate, and accomplish a wide variety of people related or thinking/doing tasks.
- Maintains sensitive and confidential information as well as business, giver, and local office confidential matters.
- Able to perform duties independently.
- Adaptability and Cross-Team Collaboration - Demonstrates the flexibility to support multiple leaders, markets, and priorities while maintaining strong communication, organization, and consistent service standards.
- Proven aptitude for "real-time" problem diagnosis and solving.
Strengths and Personality - Ideal Strength Traits: Communication, Woo, Individualization, Responsibility, Arranger, Positivity, Empathy, Strategic (Lead with people-oriented strengths but supported by task orientation).
- Ideal Personality Traits: Collaborative, Enthusiastic, Optimistic, Dynamic, Generalist, Intuitive, Committed, Detailed, Self-Starter, High Achiever.
Work Environment- This position reports to the VP, Network Expansion, and collaborates with Relationship Managers, expansion leadership, and other designated team members to support organizational priorities.
- Additional hours may be required during peak work periods and projects, such as the fourth quarter and other peak periods throughout the year.
- Occasional travel may be required (Approximate 10%).
- This position is remote or hybrid and may allow for a blend of in-office collaboration and remote work depending on location. We prefer the candidate to be located near an NCF office in one of the following states: AR, CO, FL, GA, IL, KS, KY, MN, MO, NC, PA, SC, or TN.
