Bachelor's degree or relevant work experience required
Minimum of four years in guest service within hotel hospitality
At least two years of leadership experience in Front Office or guest services
Familiarity with Property Management Systems, preferably Opera
Knowledge of budgeting, forecasting, and financial analysis in hospitality
Ability to stand for extended periods
Responsibilities
Oversee daily operations of Front Office and related guest service departments
Lead and develop a high-performing team through coaching and training
Manage payroll processes, scheduling, and timecard approvals
Monitor guest feedback and implement strategies for satisfaction
Coordinate room allocations and collaborate with Housekeeping
Maintain accurate financial records and prepare performance reports
Partner with other departments to enhance operational efficiency
Benefits
Encouragement for veterans and military spouses to apply
Opportunities for professional development and growth
Dynamic work environment focused on guest experience
Collaborative team culture fostering accountability and pride
Potential for varied schedules to accommodate business needs
Full Job Description
A dynamic and service-driven Director of Front Office who will lead the heartbeat of guest interactions at Loews Hotels. As the face of our property, you'll orchestrate seamless arrivals, departures, and personalized experiences that set the tone for unforgettable stays. This role demands a strategic leader who thrives in a fast-paced environment, balancing operational excellence with genuine hospitality to ensure every guest feels valued and cared for.
Who You Are:
Inspirational Leader: You motivate and empower your team, fostering a culture of collaboration, accountability, and pride in service
Guest Experience Champion: You anticipate needs and deliver personalized solutions that exceed expectations
Clear Communicator: You engage with guests, team members, and stakeholders with confidence and professionalism
Decisive Problem Solver: You remain calm under pressure, making sound decisions that protect both guest satisfaction and operational integrity
Organized Multitasker: You manage competing priorities with precision, ensuring smooth operations and exceptional service delivery
Veterans and military spouses are encouraged to apply
What You'll Do:
Oversee daily operations of Front Office, Concierge, Bell, and related guest service departments, ensuring flawless execution and adherence to Loews standards
Lead and develop a high-performing team through coaching, mentoring, and training programs that drive engagement and growth
Manage payroll processes, scheduling, timecard edits, and approvals for assigned team members
Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
Coordinate room allocations and collaborate with Housekeeping to meet guest preferences
Maintain accurate financial records, conduct audits, and prepare performance reports for leadership
Partner with other departments to promote hotel services and optimize operational efficiency
Respond to emergencies with professionalism, prioritizing safety and security
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Your Experience Includes:
Bachelor's degree or relevant work experience required
Minimum of four (4) years guest service experience in hotel hospitality required
Minimum four (2) years Front Office or guest service leadership experience required
Experience with previous Property Management System, preferred Opera System
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting
Ability to stand for long periods of time required
Who You'll Supervise:
Front Desk Team
Guest Services Team
About Loews Hotels
Loews Hotels is a luxury hotel chain with properties in the United States and Canada. The company was founded in 1946 and is headquartered in New York City. Loews Hotels is committed to providing exceptional service and amenities to its guests, with a focus on creating memorable experiences. The company's properties range from large convention hotels to boutique properties, and offer a variety of amenities, including restaurants, spas, and fitness centers. Loews Hotels is a subsidiary of Loews Corporation, a diversified company with interests in insurance, energy, and other industries.
