Summary:
The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic Director to join our Franchise & Owner Relations Group where you'll join a team of field professionals who love what they do. In this role, you will be collaborating closely with the broader franchise community where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role
The Director of Franchise Performance is the liaison between Hyatt Hotels Corporation and our franchise owners & 3rd party management companies of our Essential Portfolio, and all performance needs related to these brands. Collaboration and coordination for internal colleagues (Development, Product & Brand Design, RAMP, Sales, Openings & Conversions, Marketing, Purchasing, IT, Finance, Legal, F & B, Brand Support, Facility Management, etc.) along with response and resolution to owner and management company needs so that they can efficiently and successfully operate their hotels. Job only encompasses single-unit owner/operators. Director is responsible for holding the owner / management companies accountable for both market share and brand health performance.
• Hold performance reviews with owner/operators to ensure accountability & understanding of Hyatt's Core Metric performance expectations.
• Engage owner / operator to provide feedback on how to optimize their hotel's performance.
• Enforce Hyatt's accountability programs with their portfolio of owners & operators; Focused Improvement Policy (FIP), Brand Protection Program (BPP), Quality Assurance Audits (QA), Brand Compliance Program (BCP) & Hyatt's renovation policy.
• Strategically Support the Delivery of Brand Initiatives. Build strong relationships with key business stakeholders, develops a deep understanding of business strategies as well as key business processes and systems.
• Provide Commercial Services guidance (Sales, Revenue Management, Marketing) to grow the assets' top line revenue and thus increase Hyatt's fees.
Qualifications:
Experience Required:
• 5+ years of experience in same field, industry, or other equivalent business/ function role
Experience Preferred:
• Bachelor's degree in hospitality or a related field
• Fluent in Microsoft Office suite of products
• Proficient in ChatGPT or other LLMs
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
The salary range for this position is $142,500 - $190,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work.Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
