Director of Food & BeverageThe Director of Food and Beverage is charged, first and foremost, with bringing the Kanuga F&B philosophy to life. In addition, this leader is responsible for maintaining a profitable department with high-quality products and exceptional service levels. The Director of Food and Beverage is expected to generate ideas to promote business, foster a positive work environment with low turnover, maintain revenue and payroll budgets, and meet budgeted productivity while delivering the highest levels of service in a fine dining atmosphere.
To perform this job successfully, an individual must be able to perform each essential duty.
PRIMARY RESPONSIBILITIES- Monitor industry trends, take appropriate action to maintain a competitive and profitable operation, including updating beverage lists and menu items as necessary.
- Work with the General Manager, and the Director of Sales to provide an exceptional guest experience for all dining outlets and banquet & catering events.
- Prepare the F&B budget and monitor department performance accordingly
- Work with the General Manager and keep informed of F&B issues as they arise.
- Coordinate and monitor all phases of loss prevention in the F&B department, conduct monthly inventories, and research any cost variances to budget.
- Comply with all local liquor laws, and health and sanitation regulations.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
- Conduct daily shift meetings, monthly departmental meetings, and ensure on-going guest service training and compliance of SOP's and personal appearance standards.
- Conduct and/or attend all required meetings, including pre-event and post-event meetings.
- Provide employees with the training, tools, and environment they need to deliver an exceptional fine dining experience.
- Develop and implement strategies and practices that support employee engagement.
- Maintain product consistency by conducting inspections of seasonings, portions, and appearance of food.
- Prepare and submit required reports in a timely manner.
GUEST SERVICE & SATISFACTION- Create an unforgettable dining experience in the restaurant and the banquet facilities.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Actively participate in all hotel required meetings and trainings
- Maintain high standards of The Hotel's personal appearance and grooming requirements.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, developing a positive departmental culture, including anticipating, preventing, identifying and solving problems as necessary.
- Perform other duties as requested by management.
JOB REQUIREMENTS- College degree and five years or more of related experience in a food and beverage capacity.
- Strong verbal and written communication skills.
- Significant attention to detail.
- Complete understanding of NOI profitability and budget goals
- Knowledge of F&B preparation techniques, state health department rules and regulations, and state liquor laws and regulations.
- Computer skills required - experience with Hotel information systems preferred
- Excellent guest services skills.
- Demonstrated commitment to diversity and success in working with diverse constituencies to support an inclusive environment.
- Strong and effective interpersonal skills including the ability to listen well and demonstrate sensitivity to and respect for individual needs.
