Compensation
Salary Range: $105,000.00 - $125,000.00 Annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Overview
The Director of Fitness is the senior leader of the Club's fitness department and a member of the Club Leadership Team. The Director sets strategy for Personal Training, Pilates, Group Fitness, and member programming, owns the department's financial performance, and partners with the Membership team to attract, onboard, and retain members. The Director does not personally train members. Success in this role means a fitness department that members see as one of the best parts of the Club. It should be growing, profitable, current, and easy to use, while keeping the programs, instructors, and traditions our members already love.
Essential Responsibilities
Strategy & Leadership
• Serve on the Club Leadership Team and contribute to Club-wide planning and budgeting.
• Set the annual and long-term fitness strategy, including new programs, growth targets, and staffing.
• Own the fitness lines on the monthly P&L and annual budget.
Programs & Member Clinics
• Design and launch new fitness and wellness programs based on member needs and industry trends.
• Run a regular calendar of free member clinics and workshops that lead members into paid services.
Personal Training
• Oversee the redevelopment of the entire Personal Training department into a scaled, profitable
business, including one-on-one, partner, and small group options.
• Set pricing, packages, and trainer levels, and own revenue, retention, and trainer productivity.
• Recruit, develop, and review trainers, and address underperformance quickly.
Pilates & Group Fitness
• Grow Pilates as a premium wellness program.
• The Director is encouraged to teach up to five group fitness classes as part of the salaried role.
• Align Group Fitness with industry standards and trends, with clear class names and consistent
50-minute formats.
• Optimize the class schedule around attendance data, member demographics, and time of day, and
maintain reliable substitute coverage.
Membership & Onboarding
• Partner with the Membership team on tours, events, and promotions that showcase fitness.
• Own new member onboarding, ensuring complimentary sessions are completed and converted.
Team, Equipment & Facilities
• Lead and develop all trainers, instructors, and fitness staff, with clear expectations and accountability.
• Ensure the fitness team is properly certified, trained, and informed on current trends, resort
happenings, and HEI programming.
• Oversee preventive maintenance, inventory, and upkeep of all fitness equipment in the gyms and
studios.
• Ensure all fitness spaces are clean, safe, and member ready every day.
• Embrace and support the Claremont and HEI Core Values.
Qualifications
• 7+ years in the fitness industry, including 5+ years in leadership.
• Proven success growing a fitness business line, including budget and revenue ownership.
• Experience launching new programs and partnering with membership or sales teams.
• Private club, resort, or luxury hospitality experience preferred.
• NASM, ACE, NSCA, ACSM, or equivalent certification and current CPR/AED required.
• Bachelor's degree preferred; flexible schedule including weekends and holidays.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
