Arch-Fab is seeking a strategic and hands-on Director of Field Operations to lead our field operations across hundreds of active commercial projects. This role is responsible for driving field execution, refining construction processes, and developing our Superintendent team. The ideal candidate is both a strong leader and a systems thinker - someone who can build teams and processes.
Because we manage construction operations using Salesforce Field Service, the Director must be tech-savvy and comfortable leveraging systems to drive accountability, improve labor efficiency, and enhance field visibility. This is a critical role for aligning our field work with our Just-In-Time manufacturing strategy and operational goals.
Key Responsibilities- Lead and mentor a team of Superintendents and field leaders
- Own the entire installation process, from pre-install site visits through punch list completion.
- Drive adoption and consistent usage of Salesforce Field Service to schedule and dispatch work, track progress, and manage resources.
- Review and improve installation plans, checklists, and labor planning tools to ensure jobs are install-ready.
- Ensure real-time documentation and field communication flows into the system and is visible to other departments.
- Monitor field crew performance, identify labor inefficiencies, and implement process improvements.
- Evaluate subcontractor performance and develop accountability frameworks.
- Partner with the design, project management and manufacturing teams to support Just-In-Time (JIT) manufacturing goals and achieve company wide goals.
- Ensure construction activities align with project budgets, schedules, and safety standards.
- Identify and implement operational improvements that support scalable, efficient growth, helping the company stay competitive in pricing, scheduling, and project execution as we ramp up our business.
- Support the leadership team in strategic planning, capacity forecasting, and long-term resource needs.
- Create and adhere to annual budgets that include various expense accounts, headcount, and capital expenditures.
Requirements- 10+ years in a related industry (service or commercial construction), with at least 3 in a leadership role.
- Proven track record of managing multiple construction/installation/service crews and leaders.
- Strong knowledge of construction is a plus, but not required; success in this role depends more on problem-solving, teamwork, and supporting field operations effectively.
- Comfortable using and implementing field crew management software - Salesforce Field Service experience preferred.
- Exceptional leadership and people development skills; must be able to coach field leaders on communication, planning, and accountability.
- Working knowledge of lean construction, JIT manufacturing, or other operational efficiency models preferred.
- Ability to balance field pragmatism with executive-level strategy.
- Strong relationship-builder who can earn trust with Superintendents, subcontractors, project managers, and customers and knows how to use those relationships to keep projects moving forward.
