Job DescriptionThe Director of Facilities provides strategic leadership and oversight of all facility operations for Horseshoe, Paris, and Planet Hollywood properties, ensuring safe, reliable, and efficient performance of critical building systems, infrastructure, and physical assets. This role leads facility operations in alignment with enterprise-wide standards and best practices, with accountability for staffing, budgeting, preventive and corrective maintenance, capital planning, special projects, and regulatory compliance. The Director develops and executes long-range facilities strategies, including a multi-year capital plan, while driving operational excellence, service delivery, and continuous improvement. This position partners closely with labor representatives, regulatory agencies, contractors, and operational leaders to support business objectives and maintain exceptional property standards. The Director fosters a high-performing, service-oriented culture focused on safety, accountability, workforce development, and organizational success.
Responsibilities- Direct the maintenance and operation of all electrical, mechanical, plumbing, HVAC, life-safety, and building systems across guest room towers, convention facilities, food and beverage venues, parking areas, landscaped grounds, and designated third-party leased spaces.
- Develop, administer, and manage departmental operating budgets, capital expenditures, and facility investment strategies to ensure fiscal responsibility and operational effectiveness.
- Create, communicate, and maintain a comprehensive five-year capital improvement plan that aligns facility needs with organizational objectives and asset preservation strategies.
- Develop accurate cost estimates, project budgets, business cases, and implementation timelines for capital improvements, renovations, and special projects, presenting recommendations to executive leadership.
- Establish and maintain service standards that promote operational excellence, exceptional internal customer service, and strong cross-functional partnerships throughout the organization.
- Lead and manage all functions within the Facilities department, ensuring the efficient execution of preventive maintenance, corrective maintenance, asset management, and facility improvement initiatives.
- Conduct regular departmental meetings to communicate operational priorities, project updates, safety initiatives, performance expectations, and organizational objectives.
- Utilize maintenance management systems, operational analytics, and performance data to drive continuous improvement, optimize staffing levels, improve inventory controls, and guide maintenance-versus-capital investment decisions.
- Ensure compliance with all applicable building codes, administrative regulations, permitting requirements, inspection processes, and construction standards, including coordination of code-enforced work activities.
- Maintain full compliance with all applicable federal, state, and local regulatory requirements while ensuring adherence to environmental, safety, labor, and operational standards.
- Direct and oversee contractor and vendor performance on outsourced projects, ensuring quality workmanship, regulatory compliance, budget adherence, warranty protection, and efficient project execution.
- Develop, maintain, and periodically test comprehensive emergency response and business continuity plans, ensuring facility teams are trained, prepared, and available to respond to critical incidents.
- Ensure effective utilization of facility technologies, including maintenance management systems, hotel management platforms, building automation systems, and Microsoft Office applications.
- Build and maintain positive labor-management relationships, ensuring compliance with collective bargaining agreements while proactively mitigating organizational risk.
- Foster a culture of accountability, teamwork, engagement, recognition, and continuous improvement while maintaining high standards for recruitment, retention, training, and employee development.
- Develop and execute succession planning and talent development strategies that strengthen bench strength and support future leadership needs.
- Lead with integrity and ensure all departmental operations are conducted in accordance with applicable laws, regulations, company policies, and ethical business standards.
Qualifications- Minimum five (5) years of progressive facilities management leadership experience overseeing large-scale commercial, hospitality, gaming, resort, convention, or mixed-use properties.
- Demonstrated experience leading facility operations, maintenance programs, capital improvement projects, and infrastructure initiatives within a complex operational environment.
- Strong financial and business acumen with experience developing and managing departmental operating budgets, capital budgets, and long-range asset replacement strategies.
- Proven ability to lead, develop, and motivate high-performing teams while fostering a culture of accountability, safety, engagement, and continuous improvement.
- Experience working within a unionized environment, including labor relations, contract administration, and collaborative partnership with union representatives.
- Strong verbal, written, and interpersonal communication skills, with the ability to effectively present information and recommendations to executive leadership and cross-functional stakeholders.
- Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, with the ability to analyze operational and financial data to support decision-making.
- Experience utilizing computerized maintenance management systems (CMMS), building automation systems (BAS), and other facility management technologies preferred.
- Thorough understanding of facility systems, including electrical, mechanical, plumbing, HVAC, life-safety, and building infrastructure systems.
- Knowledge of applicable building codes, safety regulations, permitting requirements, and regulatory compliance standards.
- Bachelor's degree in Engineering, Facilities Management, Construction Management, Business Administration, or a related field preferred. Equivalent combinations of education and relevant experience may be considered.
ADDITIONAL REQUIREMENTS- Work is performed in a variety of environments including administrative offices, operational facilities, mechanical and equipment rooms, construction areas, and outdoor property locations.
- Must be able to move throughout a large-scale resort, convention, hotel, or entertainment property for extended periods of time.
- Requires the ability to inspect facilities, equipment, and infrastructure components located in mechanical spaces, rooftops, back-of-house areas, and other operational environments.
- Must be able to respond to operational emergencies and be available to provide leadership and direction during critical incidents, adverse weather conditions, or business continuity events.
- Requires the ability to effectively analyze complex operational issues, prioritize competing demands, make sound business decisions, and exercise independent judgment in a fast-paced environment.
- Frequent interaction with team members, contractors, vendors, government agencies, labor representatives, and operational leaders requires strong communication, leadership, and relationship-management skills.
- May be exposed to varying environmental conditions, including noise, vibration, dust, heat, cold, mechanical equipment, and construction-related activities.
- Must be able to work a flexible schedule, including evenings, weekends, holidays, and on-call assignments as business needs require.
DIRECTLY SUPERVISES: Chief Engineer, Assistant Chief Engineer, all Supervisors in Facilities/Engineering
