Director of Emergency Services

UPMC Senior Communities • $90K — $120K *
Jamestown, NY 14701In-Person
Hospitals & Medical Centers
5 - 7 years of experience
4 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor of Science in Nursing (BSN) required upon hire or transfer.
  • Master's degree in Nursing or healthcare-related field required (or enrollment within a year).
  • Minimum of five years of health care experience with leadership roles.
  • Strong analytical skills for evaluating staff performance and solving complex issues.
  • Demonstrated leadership ability to develop staff and maintain professional standards.
  • Excellent interpersonal and communication skills for engaging with various stakeholders.

Responsibilities

  • Lead and foster a healthy workforce through collaboration and open communication.
  • Champion a culture of caring and patient-centered decision-making within clinical teams.
  • Identify and implement quality and safety improvements based on operational performance data.
  • Establish and uphold professional standards while promoting staff involvement in governance.
  • Create a clear vision for Emergency Services using clinical and operational metrics for planning.
  • Ensure optimal staffing and resource allocation to meet patient care demands.

Benefits

  • Opportunity for professional development and advancement
  • Inclusive and collaborative workplace culture
  • Focus on patient-centered care and innovative practices
  • Engagement in quality improvement initiatives
  • Support from leadership for continuous learning and accountability
Full Job Description
As the Director of Emergency Department, you will report to the Chief Nursing Officer and play a key leadership role in shaping clinical operations and patient care delivery. You'll work closely with nursing and physician leadership to ensure the Emergency Department operates efficiently while delivering high-quality, patient-centered care. In this role, you'll oversee resources, drive operational improvements, and lead initiatives focused on capacity management, patient throughput, reducing boarding hours, and enhancing the overall patient experience. Your scope will include oversight of the Emergency Department within a community, close to home hospital setting.

Key Responsibilities
  • Lead a Healthy Workforce: You'll build strong, collaborative relationships across teams by promoting open communication, trust, and accountability. Through mentoring and leading by example, you'll create an inclusive environment that values diverse perspectives and fosters engagement.
  • Drive Professional Practice: You'll champion a culture of caring grounded in Relationship-Based Care, ensuring patient-centered decision-making. You'll guide clinical teams to practice within their scope, support professional development, and strengthen satisfaction among patients, caregivers, and physicians. You'll also contribute to budget planning and maintain oversight of staffing, expenses, and capital resources.
  • Advance Quality & Innovation: You'll identify opportunities to improve quality, safety, and cost of care by analyzing clinical and operational performance. Through data-driven decision-making, you'll lead initiatives that reduce variation, implement evidence-based practices, and support continuous improvement across the department.
  • Promote Structural Empowerment: You'll establish and uphold professional, ethical, and regulatory standards while supporting shared governance and staff involvement in decision-making. You'll coach and mentor leaders and staff, encouraging professional growth and fostering a culture of accountability and continuous learning.
  • Demonstrate Transformational Leadership: You'll create and communicate a clear vision for Emergency Services, using clinical, financial, and operational data to guide strategic planning. By identifying strengths, opportunities, and risks, you'll proactively address complex challenges and lead cross-functional efforts to drive meaningful change and support UPMC's broader strategic goals.
  • Operational Oversight: You'll ensure the Emergency Department is properly staffed and resourced to meet patient care demands, while continuously evaluating systems and processes to improve efficiency, throughput, and patient outcomes.


Qualifications:

  • BSN required at time of hire or transfer into position.
  • Masters degree in Nursing or related health care field required, either at time of hire/transfer, or must be enrolled in a program within one year of hire/transfer date and completed within three years of enrollment. (i.e. public health, informational technology, administration, etc.)
  • Knowledge of clinical practice human resource management normally gained through a minimum of five years of progressively responsible experience in health care including supervision and leadership.
  • Analytical ability necessary to evaluate staff, address and improve clinical and programmatic issues and devise solutions to complex problems.
  • Leadership ability to develop staff, establish and maintain standards of performance within a national context for professional nursing practice and comply with administrative requirements.
  • Superior interpersonal and communication skills sufficient to effectively create relationships to support a healing environment with patients, families, staff, physicians and hospital personnel including senior management in both written and verbal communication.
    Licensure, Certifications, and Clearances:
    CCM training is required within 6 months of hire and annually thereafter New York SCR Application - Due within first week of Hire
  • Advanced Cardiac Life Support (ACLS)
  • Basic Life Support (BLS)
  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • NIH Stroke Scale (NIH)
  • Registered Nurse (RN)
  • NYS Staff Exclusion List (NYSEL)
  • NYS Statewide Central Register of Child Abuse (NYSCR)

About UPMC Senior Communities

UPMC Senior Communities Careers

There has never been a better time to explore the diverse job opportunities at UPMC Senior Communities—the leading network of senior living facilities focused on innovative care and professional excellence.

Work You’ll Do

Join UPMC Senior Communities to assist in transforming the experience of aging through top-tier care and wellness programs. This is an opportunity to be part of a team that values leadership, diversity, and innovation in the healthcare sector. Lead in a unique role where skills in healthcare, empathy, and leadership converge to enhance the lives of seniors. UPMC Senior Communities stands at the forefront of the industry, integrating advanced technology and personalized care practices. Engage with a professional network of healthcare providers and administrators dedicated to pioneering improvements in senior living. Collaborate with over 3,000 dedicated professionals across various facilities.

Introducing the UPMC Senior Communities Professional Development Program

The program is designed to foster career growth through comprehensive training, leadership development, and diversity training. UPMC Senior Communities is committed to nurturing the professional growth of its team members through continuous education and opportunities for advancement.

Do Innovative Work

Be part of a culture that thrives on innovation and continuous improvement. UPMC Senior Communities employs a vast array of healthcare professionals and support staff, all dedicated to setting new standards in senior care.

Drive Change in Senior Healthcare

Deliver targeted solutions and personalized care that significantly improve the quality of life for residents. UPMC Senior Communities offers a platform for professionals to apply their expertise in a meaningful and impactful way.

Be Part of a Great Team

Work alongside a team that values compassion and professionalism, harnessing the collective capabilities to deliver exceptional care. UPMC Senior Communities promotes a collaborative environment where every team member’s contribution is valued.

Future-Proof Your Career

Advance your career within UPMC Senior Communities through a variety of pathways, from direct care positions to administrative roles. Enjoy robust benefits, professional development programs, and a supportive work environment that encourages long-term career growth.

Explore

Discover how UPMC Senior Communities leads the way in senior healthcare innovation: - Implementing cutting-edge health technology to enhance resident care - Developing community-based programs that support holistic wellness

The UPMC Senior Communities Employment Promise

With a commitment to employee satisfaction and career development, UPMC Senior Communities ensures that all team members have the resources and support to succeed. Clients and their families rely on UPMC Senior Communities for compassionate and skilled care, making it a prime choice for those seeking meaningful employment in the healthcare sector.

Stay Connected

Join the Team

Search open positions that match your skills and interests. UPMC Senior Communities looks for passionate, curious, creative, and solution-driven team players. SEARCH UPMC SENIOR COMMUNITIES JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at UPMC Senior Communities.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UPMC Senior Communities.
Learn more about UPMC Senior Communities
Industry
Hospitals & Medical Centers
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at UPMC Senior Communities

More Hospitals & Medical Centers Jobs

Find similar Director of Emergency Services jobs:

NationwideJamestown, NY