At Tenstorrent, we are building open, scalable compute for real AI workloads. As Director of Customer Engineering, you own the technical relationship with strategic customers and FAEs, turning their silicon needs into precise requirements for our hardware and software teams. You connect customer architectures to Tenstorrent platforms so their models run efficiently on our silicon.
This role is hybrid, based out of Toronto, Austin, TX or Belgrade, Serbia.
We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.
Who You Are- Experienced leader of customer-facing technical teams and Field Application Engineering organizations.
- Strong background across RTL, verification, and physical design for custom silicon programs.
- Systems thinker who understands how RTL choices affect software, performance, and customer solutions.
- Clear communicator who aligns customers, FAEs, and internal teams around shared technical goals.
What We Need- Own technical customer relationships and convert high-level asks into concrete engineering specifications.
- Coordinate with hardware and software leads on customer-specific NEO silicon configurations.
- Oversee RTL changes and NEO customization required to meet each customer's requirements.
- Drive tight collaboration between customer silicon teams and internal DV for reliable delivery.
What You Will learn- How to scale technical customer success for custom AI silicon at state of art.
- End-to-end advanced chip design workflows for large customer programs.
- How open-source AI software stacks integrate with Tenstorrent hardware in production settings.
- Ways to influence product roadmaps directly from real customer workloads and feedback.
Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.
