Posting DetailsPosting Summary
LogoPosting Number STA00838PO26
Job Family Information Technology
Job Function IT Business Systems Analysis
USC Market Title IT Business Analysis Manager
Link to USC Market Title https://uscjobs.sc.edu/titles/133273
Job Level P3 - Professional
Business Title (Internal Title) Director of CRM Technology
Campus Columbia
Work County Richland
College/Division Division of Academic Affairs and Provost
Department PROV Graduate School
State Pay Range T07
USC Market Range MRK - $86,515 $110,307 $134,098
Anticipated Hiring Range Salary commensurate with qualifications
Location of VacancyPart/Full Time Full Time
Hours per Week 37.5
Work Schedule - Standard working schedule: 8:30am - 5:00pm
- Must be willing to work a flexible schedule to meet the needs of the department.
Basis 12 months
Job Search Category Information Technology
Position Description
Advertised Job Summary This role provides leadership and guidance on the technological infrastructure and systems essential for leveraging CRM functionality to achieve the university's graduate enrollment goals and support the integrations with other graduate admissions applications across campus as well as with Banner, USC's student information system. The position oversees the role-based authorization, onboarding, and training of employees in their use of enterprise student systems including but not limited to Banner, DegreeWorks, Datawarehouse, and BDMS
Job Related Minimum Required Education and Experience - Requires a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other CredentialsPreferred Qualifications - Experience with enrollment management CRMs (constituent relationship management system), Banner Student, Banner Document Management.
- Understanding of current issues and trends in Admissions and Enrollment Management.
- In-depth understanding of higher education organization, policies, processes, and systems supporting student-centered operations.
Knowledge/Skills/Abilities - Knowledge and skills with other CRM systems, and SQL, is highly desired.
- Knowledge and understanding of how technology can improve the office objectives in the areas of application processing, marketing, recruiting, relationship management and business processes.
- Able to evaluate, understand, and strategically apply technology in higher education or enrollment management setting.
- Possess skill in working with individuals at many levels and with different types of expertise to arrive at appropriate solutions, often involving compromise, including the ability to determine when to elevate issues beyond a project team and when to resolve them in a constructive manner.
- Must be able to work independently and with little direct supervision, but also collaboratively as a member of a team.
- Must possess and maintain a customer-friendly attitude.
- Must be able to prioritize multiple responsibilities and projects simultaneously, maintain a positive attitude while working under pressure, and think creatively and analytically.
- Must maintain confidentiality of data.
- Excellent verbal, written, and interpersonal communication skills required.
- Ability to collaborate with others.
Job Duties
Job Duty Oversee the functionality of the graduate school CRM including, but not limited to training, documentation, development and maintenance. Collaborate with stakeholders to develop and execute a comprehensive technology strategy for leveraging the graduate school CRM to improve recruitment and enrollment activities. Serve as main point of contact for the CRM vendor.
Essential Function Yes
Percentage of Time 30
Job Duty Provide leadership and guidance on planning, implementing, and monitoring CRM integrations including but not limited to creation and testing of data bridges between the CRM and ERP system tools and third-party venders. Collaborate with both internal and external stakeholders to review data and application import and exports. Create and maintain documentation of all processes.
Essential Function Yes
Percentage of Time 20
Job Duty Hire, train, and supervise a full-time staff member who supports the management of CRM software updates; daily technical support/troubleshooting as well as manage role-based enterprise SIS access, onboarding, training, and business process support.
Essential Function Yes
Percentage of Time 15
Job Duty Provide leadership and guidance on user permissions, user groups and roles. Develops and implements role-based access authorization, onboarding, and training for new and continuing users. Create appropriate security measures for CRM to maintain data integrity. Ensures CRM compliance with admissions policies and regulations, including but not limited to data security and privacy requirements.
Essential Function Yes
Percentage of Time 30
Job Duty Assist with commencement and other duties as assigned.
Essential Function Yes
Percentage of Time 5
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive No
Hazardous weather category Non-Essential
Posting Detail Information
Number of Vacancies 1
Desired Start DateJob Open Date 11/10/2026
Job Close Date 11/30/2026
Open Until Filled No
Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 30, 2026.
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Quicklink for Posting https://uscjobs.sc.edu/postings/215908
