The Director of Clinical Operations is responsible for the oversight of all operations and staff within various clinics and/or ancillary services with a specific focus on process improvement, personnel management, cost containment, and revenue enhancement. This position is instrumental in the development of clinic management. In addition, it is instrumental in the implementation of systems and programs that maintain and improve current operations and embrace opportunities for change that are present in a growing business.
RESPONSIBILITIESJob Specific Competencies
:General
- In collaboration with JCMG leadership, develop, implement, and monitor annual goals and objectives to meet the strategic and financial objectives of JCMG.
- Develop and maintain relationships with key stakeholders (Board of Directors Physicians, Executive Staff, Management, and front-line staff).
- Work with JCMG leadership to develop, review and approve the operating plans and budgets, with a keen interest in implementing internal "best practices," operational processes and targeted business growth initiatives.
- Work in conjunction with JCMG leadership to ensure that the broad strategic vision of JCMG is implemented and communicated accurately and effectively to clinical and ancillary staff.
- Develop and oversee the execution of "best in class" operations, logistics, services, and solutions.
- Follows all JCMG established policies and practices.
- Execute strategies, tactics and actions aimed at achieving JCMG's goals and objectives for revenue growth, profit, as well as employee and patient satisfaction.
Financial and Business Management and Oversight
- Seeks and directs activities that positively impact costs of operations.
- Seeks and achieves industry norms for supply and labor expense management.
- Creates and complies with operational and capital budget.
- Understands financial statements and negative variances to budget and works to resolve any variables.
- Performs cost/benefit analysis for equipment, services, procedures, and business development.
- Maintains a productivity system for evaluating activity within assigned clinics.
- Makes decisions in a timely manner.
- Takes initiative and responsibility when decision-making, problem solving, managing projects, and running meetings.
Human Resource and Performance Management
- Oversees clinic management and collaborates directly with physician directors within assigned clinics.
- Develops and trains management staff on systems and activities for recruitment, interviewing, hiring, retaining, orienting, and counseling employees.
- Evaluates appropriate staff ratios and skill set requirements to maximize human resource effectiveness.
- Achieves established productivity standards.
- Completes established payroll functions.
- Delegates routine and critical tasks/responsibilities appropriately.
- Empowers others with the resources and authority needed to succeed.
- Takes timely corrective action for inferior performance.
- Recognizes and rewards people for excellent performance.
- Follows all JCMG employee policies.
Clinical and Business Operations' Management
- Provides oversight and direction for both clinical and business operations of assigned clinics.
- Responsible for the development, implementation, and oversight of all policies, procedures, programs, and regulatory compliance within assigned clinics.
- Collects, maintains, and analyzes data/data systems for regulatory and operational improvements.
- Facilitates needs for adding new services lines within assigned clinics.
- Establishes and maintains a system of reporting on operational and financial outcomes for assigned clinics.
- Establishes and guides patient satisfaction goals within assigned clinics.
Leadership and Communication
- Establish effective two-way communication with physicians, leadership, and employees.
- Shares information in a clear and concise manner.
- Is open to feedback.
- Develops the ability of others to perform and contribute to the organization by providing ongoing feedback.
- Builds strong relationships with physicians and employees.
- Provides challenging assignments and opportunities for others to grow.
- Takes the time to coach, mentor, and support others.
- Manages and resolves conflicts in a positive and constructive manner.
- Sets clear expectations and direction to his/her team.
JCMG Core Competencies:
- Strives for continuous quality improvement.
- Participates in educational experiences designed to maintain and/or improve professional competence.
- Maintains high work ethic standards.
- Provides quality customer service to staff, patients, and visitors at all times.
MINIMUM QUALIFICATIONSEducation:
- Bachelor Degree in Healthcare Administration, Business Administration, Nursing, or related area required.
- Master's degree preferred.
Experience:
- Minimum of 3-5 years in healthcare/medical practice administration.
WORK ENVIRONMENTWork is normally performed in an interior/office or workshop environment. Occasionally work involves driving to satellite locations.
BENEFITS- Health insurance & employer paid short- and long-term disability
- Generous PTO policy, beginning at 148-hours annually
- 56 hours paid Holiday Leave
- Employer Retirement Plan (401K) with employer match
- Tuition reimbursement and other professional advancements
Pay Range: $120,000 - $130,000 per year
