6+ years in digital marketing; 3+ years in account management
2+ years managing teams of 5+ direct reports
4+ years hitting retention, upsell, and churn KPIs
Deep knowledge of SEO, paid media, inbound, and web
Systems-first mindset with SOP and KPI development experience
Traction EOS or Rockefeller Habits familiarity is a strong plus
Responsibilities
Lead client retention, churn strategy, and Net Promoter Score (NPS) initiatives.
Drive Monthly Recurring Revenue (MRR) growth through upsell and cross-sell targets for Account Managers.
Analyze and optimize campaign ROI, including Cost Per Lead (CPL) and Marketing Cost Against Customer (MCAC).
Coach and develop Account Managers on a daily basis to foster their professional growth.
Develop and implement Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), and establish departmental cadences.
Act as the final escalation point for client concerns and facilitate root-cause resolution.
Benefits
Competitive compensation with performance-based bonuses
100% remote work with a skilled international team
Paid training, events, and weekly learning programs
Real career advancement opportunities in a fast-growing agency
Full Job Description
The role You'll lead a department of Senior Account Managers, owning client satisfaction, retention, and revenue growth across the portfolio. Final escalation point. Performance coach. Culture driver. High-ownership, high-impact, with real growth potential.
What you'll own
Client retention, churn strategy, and NPS
MRR growth, upsell and cross-sell targets per AM
Campaign ROI - CPL and MCAC within target
Daily coaching and development of Account Managers
SOPs, KPIs, and department-wide cadences
Client escalations and root-cause resolution
What you bring
6+ years in digital marketing; 3+ years in account management
2+ years managing teams of 5+ direct reports
4+ years hitting retention, upsell, and churn KPIs
Deep knowledge of SEO, paid media, inbound, and web
Systems-first mindset with SOP and KPI development experience
Traction EOS or Rockefeller Habits familiarity is a strong plus
This role isn't for you if...
You develop up, not down
Process and cadence feel optional to you
You need a playbook handed to you
Why Jumpfactor
Competitive comp with performance-based bonuses
100% remote, skilled international team
Paid training, events, and weekly learning programs
Real career advancement in a fast-growing agency
Eight Growth500 awards. $1.9B in client revenue. This seat belongs to someone who builds high-performance teams!
