IQVIA

Director of Client Services

IQVIA • $150K — $165K *
Durham, NC 27713In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree with 7+ years in healthcare or service industries, including leadership experience.
  • Strong knowledge of specialty pharmacy integration with manufacturers and payors.
  • Proven leadership skills in coaching and developing high-performing teams.
  • Excellent communication and interpersonal skills for effective collaboration.
  • Strong analytical skills with experience managing complex data and processes.
  • Experience in financial and budget management.
  • Ability to thrive in fast-paced, evolving environments with high independence.
  • Customer-focused with professionalism, empathy, and a service-oriented mindset.

Responsibilities

  • Lead and improve patient support and copay initiative operations.
  • Serve as a primary client partner for strategic alignment and relationship management.
  • Provide leadership to foster accountability and innovation among teams.
  • Manage program resources, including budgeting and staffing activities.
  • Coordinate cross-functional teams for compliant solution delivery.
  • Monitor and report program performance metrics to stakeholders.
  • Oversee risk mitigation and ensure operational excellence in program execution.
  • Facilitate collaboration between clients, teams, and third-party partners.
  • Drive change management initiatives and system updates.
  • Ensure compliance with SLAs, regulatory requirements, and documentation standards.
Full Job Description
Director, Client Services Programs

We are seeking a Director to lead a high-performing, patient-centric client services program. This role is responsible for overseeing program strategy, operations, and team performance in support of a large pharmaceutical copay initiative spanning multiple products and disease states.

Key Responsibilities

  • Lead end-to-end program operations, including design, execution, and continuous improvement of patient support and copay initiatives


  • Serve as the primary client partner, ensuring strategic alignment, strong relationships, and transparent communication


  • Provide leadership and direction to managers and staff, fostering a culture of accountability, innovation, and continuous development


  • Manage program resources, budgets, and staffing, including recruitment, onboarding, and performance management


  • Coordinate cross-functional teams to deliver integrated, compliant solutions aligned with client and business objectives


  • Monitor program performance using KPIs, metrics, and trend analysis; deliver insights and updates to executive leadership and stakeholders


  • Oversee risk mitigation and ensure effective program execution, scalability, and operational excellence


  • Facilitate collaboration between clients, internal teams, and third-party partners to support program delivery


  • Drive change management initiatives, including program enhancements and CRM/system updates


  • Maintain SOPs and documentation, ensuring compliance with SLAs, regulatory requirements, and contractual obligations


  • Represent the program in governance forums, including QBRs and strategic planning sessions


  • Ensure consistent communication and alignment across teams regarding program updates, processes, and priorities


Qualifications

  • Bachelor's degree with 7+ years of experience in healthcare, service, or information-based industries, including leadership experience


  • Strong knowledge of specialty pharmacy and its integration with manufacturers and payors


  • Proven leadership skills with experience coaching, motivating, and developing high-performing teams


  • Excellent communication and presentation skills with strong interpersonal effectiveness


  • Demonstrated ability to build and maintain collaborative relationships with internal and external stakeholders


  • Strong analytical and organizational skills, with experience managing complex data and reporting processes


  • Experience with financial and budget management


  • Ability to operate effectively in a fast-paced, evolving environment with a high degree of independence


  • Customer-focused mindset with strong professionalism, empathy, and service orientation


  • Strong problem-solving, critical thinking, and active listening skills


  • Advanced technical proficiency, including Microsoft Office and database management tools


  • Contact center experience, including script review and training, preferred


The potential base pay range for this role is $150,000 - $165,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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