This position will be based in the
Austin, TX market.
Job SummaryThe Director of Client Relations is primarily responsible for leading business development efforts and driving the growth of client partnerships across key markets. Responsibilities include property analysis, potential client communication, contract administration, client relationships and communications, and seamless transition of new business into operations. The position will work cross-functionally with internal teams and directly with executive leadership to build and maintain a strong pipeline and elevate overall client experience.
Key Responsibilities- Develop and execute a comprehensive Business Development strategy aligned with company goals and revenue goals.
- Build, maintain, and leverage high-level client and industry relationships.
- Engage in cross-functional collaboration with other teams to ensure comprehensive business plans and budgets are created for new opportunities.
- Prepare market and industry research to identify target markets, communities, and/or clients.
- Evaluate and provide insight into economic activity, conditions and trends to include in-depth property level underwriting, market research, rent surveys and supply/demand analytics.
- Direct the preparation of management opportunity proposals and presentations, including RFP narratives, graphical charts, and financial and strategic analyses.
- Identify and optimize opportunities for lead generation.
- Maintain a pipeline of new business and all stages of the business development process.
- Develop and organize new business development initiatives, tools, and resources
- Collaborate with marketing teams to enhance visibility and brand awareness.
- Help facilitate transition processes from business development to Transition/Operations teams ensuring alignment among all parties and a smooth hand-off.
Qualifications/Basic Job Requirements- Years of job-related experience: 3+ years of experience in client relations, business development or strategic growth roles, preferably within property management, real estate, or related industry.
- Degree required and area of study: Bachelor's degree in is required from a four-year college or university, or any equivalent combination of education and multi-family experience
Desired Knowledge, Skills, & Abilities- Proven leadership experience, with strong team management and mentorship abilities.
- Excellent communication skills-both verbal and written-with the ability to present ideas and data to executives and clients.
- Exceptional time management and organizational skills with the ability to manage multiple projects, deadlines, and priorities simultaneously.
- Strong work ethic, integrity, a passion for real estate and a desire to learn and grow.
- Strong analytical and financial modeling skills.
- Comfortable working in a fast-paced, high-performance team environment.
- Ability and willingness to travel as needed.
- Must exemplify and promote company core values and culture daily.
Certifications and/or Specialized Training- Proficient in MS Office Suite to include Excel, Word and PowerPoint.
Physical DemandsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate must be capable of the following:
- Talking: The ability to clearly communicate policies, procedures, and processes as well as detailed instructions or information accurately and quickly in English.
- Average Hearing: The ability to hear average or normal conversations, alarms and receive ordinary information.
- Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents. Depth perception is required. The ability to see and read printed or computerized material.
- Physical Strength: The ability to sit in front of a computer for prolonged periods of time.
- Repetitive Motions & Dexterity: Regularly requires repetitive motions using the wrists, hands, and/or fingers, including small movements such as typing and picking up small objects.
Work EnvironmentReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the associate will be sitting for prolonged periods of time when preparing documentation and working on a computer.
- The associate may be required to work greater than 40 hours in a work week.
- The associate will be required to travel for meetings, professional training seminars, retreats, and meetings.
Pay Range: $150,000 - $250,000 per year
